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Call Centre Agent

Novax Recruitment
Job LocationManchester
EducationNot Mentioned
Salary£28,000 - £32,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job Title: Call Centre AgentLocation: Denton (Tameside)Salary: OTE £28,000 - £32,000The Role

  • Resolving low value outstanding parking charges from individuals
  • Predominantly dealing with inbound calls with first call resolution
  • Managing difficult conversations in a sensitive and professional manner
  • Entering accurate records of customer interactions
  • Following processes and guidelines to deliver great service
  • Achieving personal and team targets in a contact center environment.
  • Delivering or developing your skills with multi-channel communication.
  • Day to day handling of multi channel communication.
The CompanyThey are an industry leading UK Debt Recovery Enforcement Group who have been growing for 40 years. The Salary and Benefits Package
  • Basic Salary of £20,500 with OTE of £28k and realistic earnings of £32K
  • 37.5 hours a week on a rota between 8.30am and 7pm
  • Full-Time permanent position
  • Extensive training and development programme
Candidate Requirements
  • Looking for that opportunity with an industry leading business to build a career
  • Previous experience within an internal sales or collections role
  • Excellent telephone manner with the ability to positively resolve situations
  • Keen to excel in a great work environment
  • Confident in your ability to achieve realistic targets and benefit financially
  • Strong work ethic and happy to work on your own initiative
The Application ProcessPlease submit your CV as directed and shortlisted candidates will be contacted for an initial telephone interview with a Novax Consultant. Candidates that pass this interview, will be presented to the Client in advance of a final interview.

Keyskills :
Enforcementcall centreAdministrationcollections

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