Bookings Advisor

Job Description

VS349/06Bookings AdvisorManchester City CentreSalary: £18,000 - £21,000 per annumNegotiable, Plus commission OTE £23,600 - £27,600Hours: Full time, 37.5 hours per weekshift work between 8.00am and 8.00pm, 1 in 4 Saturdays 9am3pmOur client is so excited to expand their bookings team! The private healthcare sector is growing rapidly, and they are offering the opportunity to join them as a Bookings Advisor.They are looking for an enthusiastic, customer focused individual who can provide exceptional customer service (over the phone) to their patients.Their friendly team of 10 is based in a beautiful city centre office where they look after the enquiries and bookings for the medical side of their businessGP & Specialist consultations, blood tests, radiology appointments and more.Interaction with patients is across telephone, email and live chat.They are looking for someone with experience in a bookings or customer service environment. Healthcare experience is not necessary.Each day is different, the team is a mini family and theres lots of other perks to go alongside the job!It is essential that applicants have the following:

• Strong organisational and planning skills
• Excellent interpersonal & customer service skills
• Computer literate with good working knowledge of all MS Office (Word, Excel & Outlook)
• Excellent communication skills (written & verbal)
• Ability to follow procedure and be a team player
• Problem solver, with ability to think out of the box
• Experience working on telephones
• Previous experience within a Private Healthcare role isnotessential and full training will be provided.

Duties of this role include:

• Book patient appointments in person or on the telephone and understand the necessary preparation needed for diagnostic scans and surgical procedures
• Advise patients on the types of theatre procedures available at their cliniccosmetic surgery, gynaecology, urology, ENT, and more
• Provide reception cover to patients, clinicians, and other visitors
• Coordinate and schedule appointments and follow-up appointments as designated by physicians
• Deliver 5-star customer service to all clients
• Obtain and manage all consultant / surgeon / doctor requests in a timely and efficient manner.
• Effectively communicate with patients, physicians, and other staff - within the PMM Clinics & external facilities - providing accurate, timely, and responsive information
• Coordinate processes and complete all paperwork as required to meet physician and facility requirements.
• Demonstrate courtesy, empathy and helpfulness toward patients and their families
• Various other tasks as required to be necessary for the needs of the business.

About The CompanyOur client is a rapidly growing independent, private health care provider based in the Northwest. They have their own hospital (Newton-le-Willows) where they have 2 surgical theatres and a radiology suite, as well as two city centre clinics (Manchester &Liverpool).Their services and clientele are vastthey look after patients who want a quick and convenient medical appointmentwhether its a GP or Consultant appointment, a health screen, blood test, MRI scan or surgery , businesses who want to provide healthcarefor their employees, and people who are looking for cosmetic surgery.They pride themselves on delivering 5-star healthcare to all their patients and they are looking to expand their team in-line with their ambitions to further grow the organisation.Where you will work and who withTheir offices are incredible. So is their team. They work hard, but they know how to relax and have a good time.Their office has everything you needunlimited coffee (and not just the standard Nescafweve got cappuccino, latte, hot chocolate, red berry teas and more), after work Yoga sessions, free weekly pizza and beer. And theres dogs in the office! Literally,dogs.Theres 10 people in the Bookings Team youll be part of. But theres another 80+ people across the companyreceptionists, booking coordinators, health care assistants, nurses and specialists across finance, marketing, HR, facilities and more. Plus, afurther 50+ doctors, surgeons, and anaesthetists. Its never a dull moment!Company benefits:

• Autonomy in a role, yet with full support from management
• Exclusive discounted access to private healthcare, aesthetic treatments, cosmetic surgery, and other services
• Day off for your birthday *
• MediCash healthcare
• Life Assurance*
• Income protection*
• Free flu jabs and eye tests
• Company Christmas Party with free drinks, food and transport
• Constant learning & development opportunities

*Qualifying period appliesIn the first instance please apply by forwarding your CV, however, preference will be given to those who then follow up with a phone call.Please contact Vicky at our Manchester officeRitz recruitmentEmployment Agency