B2BTelesales Agent

Job Description

B2B Telesales Agent£25000 + Commission OTE £35000Hybrid - 2 days from home for trainingMonday- FridayAs a telesales agent, you will be responsible for a set of mid-size and breadth customers across a set domain or geographical region carrying out desk-based selling. The right person listens to understand customer needs, probes to recognize opportunities,solves problems and recommends solutions. The candidate we are looking for must have passion for sales and providing exceptional customer experience, being able to work cross functionally across our organization understanding to promote the value propositionto building owners / facilities and information technology (IT) leaders.The Telesales Agent will focus on identifying, nurturing and developing leads through to opportunities & proposal management, as well as negotiation/closing activities. To be successful, you will execute the sales process and cultivate growth by managingrelationships internally and externally.Key aspects of the Telesales Agent are:

• Create proposal through pricing tools / Service selection tool
• Partner with inside teams for
• Onsite asset counts / site details
• Guidance on pricing
• Upsell opportunities
• Review & approval for proposal prior to customer submittal
• Meets customer needs
• Meets internal approval process guideline (DOA - Delegation of authority)
• Manage a set of contract renewals to upsell and cross sell across the base and be responsible for retention across this contract renewals
• Look for digital opportunities across the base and upsell where appropriate.
• Outbound calling for follow up
• Capture & update all actions
• Weekly call blitzes and follow up on submitted proposals
• Call / e-mail customers with outstanding / soon to expire proposals
• Identify markets with large backlog of unsold & focus attention to drive activity

How you will do it

• You will be responsible for generating sales opportunities via phone and receiving different lead sources, such as engineer leads, that require proposing and closing the sales.
• You will be proactive in nature and feel comfortable selling from the desk and carrying out key actions to close sales in line with your target and quota.
• You will contact contract renewal customers 90 days in advance and look for cross selling and upselling opportunities.
• You will lead with all field-based leads and service recommendations that need proposing and closing with the customer. Capturing the sales life cycle in our CRM system.
• You will also work from defined Customer lists, you will promote our service value proposition to building owners, facilities managers and IT managers. Interacting with your customers daily, you will identify and offer appropriate solutions or hand-offany qualified leads for opportunities outside of your scope to outside sales partners.

What we look forRequired

• Minimum of 2 years of sales, telemarketing selling, or business to business experience
• Proficiency with MS Office programs (MS Word, Excel, PowerPoint, Outlook) and internet-based software
• Excellent verbal and written communications skills
• Ability to multi-task, prioritize, and manage time effectively
• A high level of integrity, and resilient temperament
• Service minded, Customer centric self-starter
• Adaptable and able to demonstrate active listening skills and Customer empathy
• Analytical skills and detail orientation

Preferred

• 2 - 4 years of telesales, telemarketing selling experience or business to business experience at a product company
• Track record of over-achieving goals
• Demonstrated ability to influence account decision makers at key levels
• Strong phone presence and experience dialling dozens of calls (45-60 on average) per day
• Experience working with a CRM database
• Ability to rapidly build knowledge of internal product lines