B2B Customer Data Manager

Job Description

B2B Customer Data ManagerManchesterJob reference:WD-0009567"Together, we have a real impact on each other and our customers, bringing cutting-edge premium solutions to the market" - Tobias, Hilti GroupWhats the roleWere looking for a B2B Customer Data Manager to join our regional Marketing team in Manchester.In this role you will manage conceptual and operational projects across the Northern European Region to enhance the worth of customer data as a strategic asset and derive maximum value from it.Who is HiltiHilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belongingacross our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.What does the role involveYou will devise/ improve/ implement concepts, approaches and processes to derive maximum value from customer data as a strategic asset, e.g. in the following areas:Data usage: identify and prioritize opportunities for leveraging existing and potential future customer data to further improve Hiltis differentiation (e.g. 1:1 Marketing, lead management), define customer data focus areas (e.g. contact-level data) and must-winbattles (e.g. data quality for focus accounts), etc.Data transparency: develop better KPIs, create customer data management reports, etc.Data gathering: define approach enhancing completeness and quality of customer data through internal sources (e.g. sales force) and external sources (e.g. customers, 3rd party providers)Data management: enhance quality and usability of data (e.g. deletion of duplicate records or inactive contacts), create/ apply tools and methodologies to efficiently improve data quality, etc.You will create alignment and manage relationship with key customer data stakeholders across the Region (e.g. other Hub Strategic Marketing, MO Marketing/ LPEs, Trade Marketing, Sales etc.) and at Global (e.g. Global Market Reach). Youll also create transparencyof business progress related to customer data management and other loyalty enabling activities & objectives (e.g. devising and implementing loyalty reports)What do we offerWe really value our people and weve worked hard to develop a reward package that reflects this. Some of our benefits include:Genuine career advancement (more than 80% of all leadership roles are filled internally)Competitive salary and above-average performance bonus6% employer pension contributionsPrivate Health Insurance and Employee Assistance Programme33 days holiday (inc. Bank Holidays) plus the ability to purchase 5 days more annuallyPaid leave to work on charitable projectsHilti Benefits Box, a reward platform offering a cycle to work scheme and shopping and lifestyle discounts/cashbackWeve recently moved to our new premises at Circle Square in Central Manchester, where we are located a short walk from Oxford Rd train station and St Peters Square tram stop. We offer a hybrid working pattern between the office and home and different waysto work flexibly so please feel free to talk about what flexibility means to you at your interview.What you need is:

• Masters degree in business/ economics, engineering, information systems/ IT or related fields
• Strong analytical, conceptual, numerical and data management skills
• Excellent communication skills
• Strong project management and implementation skills
• Strong systems/ database and MS Office skills; ideally programming language skills
• SAP experience and knowledge

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