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Job LocationManchester
EducationNot Mentioned
Salary45,000 - 55,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Role: Avaya Engineer (3rd line)Location: Manchester(Hybrid/Remote)Salary: £55,000We are currently working with one of the fastest growing technology businesses in the UK, specialists in Unified communications and cloud based managed services who are on the lookout for 3rd line Avaya engineer.This will be a varied role consisting of supporting complex and high priority incidents as well as providing engineering and consulting services to clients on large scale projects.We are looking for someone with a detailed understanding of the Avaya suite who is passionate about providing great customer service.The role:

  • Provide L3 escalation support, diagnose and resolve contact centre and voice technology incidents.
  • Act as escalation point for all complex and high priority customer incidents related to Avaya contact centre applications.
  • Provide engineering support, advice, and consultation to other team members.
  • Mentor and train junior technical staff
  • Utilize Avaya System Manager (SMGR) solution for deployments, configurations and support of Avaya Aura solution elements, applications, and services.
  • Utilize tools and technologies to monitor, isolate and interpret unified communications related network traffic and faults - e.g., WireShark, TraceSM, TraceSBC, etc.
The requirements:
  • Experienced in supporting and deploying the full Avaya suite
  • Proven hands-on experience supporting contact centres
  • Ability to get SC clearance
  • Experience working in a managed service environment (ideally)
If youre looking to work in a specialist tech focused environment with a family feel that can offer you excellent career progression than look no further.If you wish to be considered, please apply immediately with an up-to-date CV.Good luck!In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Keyskills :
TelephonyAvayaMitelvoipnetwork securityrouting protocolsnetwork pointsthe latest firewalls and policy writingload balancers and bespoke solution set ups

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