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Associate, Client Service II

eFinancialCareers
Job LocationManchester
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

OverviewAssociate II, Client Service Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the worlds top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration.Known as the "bank of banks" - 97% of the worlds top banks work with us as we lead and serve our customers into the new era of digital. With over 239 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, were approximately 50,000 employees across 35 countries with a culture that empowers you togrow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about. Were seeking a future team member for the role of Associate II, to join our Client Service team. This role is located in Manchester, UK and will be working on a hybrid basis, (3 days in the office). In this role, youll make an impact in the following ways:

  • Works with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
  • Supports clients in addressing moderately complex operational and technical issues and ensuring requests are executed.
  • Applies intermediate problem solving skills, experience and judgement to analyze information. Uses communication skills to deliver high quality service to a specialized client base.
  • Provides clients information related to BNY Mellon products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed; leverages a good understanding of broader BNY Mellon services andofferings.
  • May be the central point of contact for business development and assume client onboarding and/or risk management responsibilities
  • Monitors client inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed.
  • Uses knowledge of client issues and needs to contribute to business development efforts.
  • Participates in internal activities and initiatives designed to improve the client experience. Recommends process improvements.
To be successful in this role, were seeking the following:
  • Bachelors degree or the equivalent combination of education and experience is required.
  • Experience in an operational area and/or client services preferred.
At BNY Mellon, our inclusive culture speaks for itself. Heres a few of our awards:
  • Fortune Worlds Most Admired Companies & Top 20 for Diversity and Inclusion
  • Bloombergs Gender Equality Index (GEI)
    • Best Places to Work for Disability Inclusion , Disability: IN - 100% score
    • 100 Best Workplaces for Innovators, Fast Company
  • Human Rights Campaign Foundation, 100% score Corporate Equality Index
    • CDPs Climate Change A List
Our Benefits: BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your lifes journey. Focus on yourhealth, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/AffirmativeAction Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. Employer Description: For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create,trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the worlds financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helpingclients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and morethan 100 markets. Its the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: careers.

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