Assistant Estate Manager - Middlewood Locks

Job Description

Purpose of the RoleThe role of the Assistant Estate Manager is to support to Estate Manager in their roles to ensure the overall smooth running of the buildings and estate and to lead on the security operations on the estate. This includes the recruitment and training of site-basedsecurity staff whilst maintaining a safe and pleasant environment for our customers through the monitoring of Health & Safety systems and the promotion of best practice throughout all tasks.Key ResponsibilitiesWorking alongside the Estates Manager, the post holder will undertake the following:

• Supervise and manage the on-site security operations including the estate security staff
• Prepare and implement staffing rotas for the security staff and arranging suitable cover, as appropriate
• Managing the use of CCTV systems in accordance with data protection legislation, creating links with Council ASB Enforcement and the Police.
• Manage contractor site access and permits to work for service provider contracts, proactively ensuring the maintenance of sound working relationships and tight standards of financial and contract management.

• Undertake periodic staff appraisals
• Monitor and manage staff performance

• Deputise for the Estates Manager in their absence
• Act as a site co-ordinator for on-site works and contractor/client/client representative site visits

• Liaise with Clients, tenants and leaseholders to ensure compliance
• Undertake site checks across all common areas of the buildings and estate on a regular basis having regard for state of repair
• Supervise service contracts and maintaining up-to-date records of all work carried out by contractors.
• Ensure compliance at all times with operational standards

Safety & Security

• Ensure that the day-to-day running of the buildings and estate is effective and efficient.
• Ensure that all personnel complete duties to the highest standard and are well presented.
• Keep service areas in a clean, tidy and secure condition and control vehicular traffic in these areas.
• Ensure all accidents and near misses are recorded and attend to any serious incidents that occur.
• Control and re-order first aid kit supplies ensuring that there are sufficient staff are on site to administer first aid as and when needed.
• Ensure that fire and health and safety regulations are adhered to in all buildings by inspection, checking the signs, advising on defects, improvements required, etc.
• Monitor and maintain Health and Safety Records in accordance with the frequency required by the site Health and Safety manual.
• Walk the public areas on a regular basis throughout the day checking on cleanliness, maintenance, landscaping etc.
• Ensure compliance with all statutory requirements and codes of practice, health and safety requirements.
• Maintain overall control of the security operations, paying particular regards to incident response and customer care.
• Liaise with tenants/Leaseholders/Client and the Police in any reported incidents on site.
• Ensure that all insurance risk control requirements and, where appropriate, recommendations, are undertaken.
• Ensure that daily checks are undertaken of the common areas of the estate and buildings and that all necessary remedial works are undertaken within a reasonable time period. Where remedial works are required immediately, the area in question must be cordonedoff and made safe for all visitors, tenants, etc.
• Ensure that all health and safety and insurance details are updated and kept on site in respect of the retained contractors.
• Ensure that Health and Safety policy is complied with at all times.
• Control and monitor the keys for all common areas in the buildings and any estate serviced areas

Enquiries

• Deal with enquiries by telephone, personal visits from tenants, leaseholders, contractors, the public, or whoever may have reason to make contact.

• Have an agreed rota with the Estate Manager to be on hand to deal with any ‘out of hours’ calls.

Public RelationsEstablishing and developing good relations and partnerships with various authorities and local agencies, notably: -

• Local authority
• Police
• Fire brigade
• Public transport providers
• Canal & River Trust

Promotions/Events

• Ensure that any promotional activities and events on site are carried out with due care and attention to the health safety and welfare of staff, customers and occupiers.

Staff

• Working with site staff and contractors towards achievement of their goals.
• Identifying and implementing training and development programs and pursuing suitable training solutions.
• Ensure that both in house staff and contractors are smart and well presented at all times.
• To work alongside the Estates Manager to ensure the smooth running of the estate and buildings
• To cover the role & responsibilities of the Estates Manager in their absence

Quality Assurance

• Devising a training program for all on-site staff, where required
• Adhering to all quality assurance requirements.

Skills, Knowledge and Experience Essential

• Experience in the provision of maintenance services to a busy environment visited by members of the public.
• Experience in setting up and administration of detailed record keeping systems.
• Knowledge and/ or experience managing services to an agreed budget.
• Able to work on own initiative and meet tight deadlines.
• Excellent communication skills.
• Willingness to adopt a flexible approach to working patterns in order to respond to the changing needs of a retail environment.
• NEBOSH Health & Safety qualifications.

Desirable

• Experience in management of Security
• Operational experience within the residential sector at supervisory / managerial level.
• Ability to use full range of Microsoft applications inc. Word, Excel, PowerPoint, Outlook.
• First Aid qualifications.
• Liaison with Police, Fire and Government Enforcement office.

Working Hours -Mon-Fri 08:00-16:00 (Time off in lieu of this day will be offered)Salary -£28,000-£33,000Please see our Benefits Booklet for more information.#LI-DNS