Assistant Account Manager

Job Description

Assistant Account Manager Location: Trafford, Manchester, M41 7LY.Salary: £24,000 - £28,000 a year.Contract: Full time, permanent.100% provides award-winning solutions to activate retail experiences for leading global brands. Specialists in international installation and maintenance services for retail display, we harness market-leading experience and extensive global coverage to deliverour solutions in stores across the world. We bring ideas to life and have worked on high-profile product launches and ground-breaking in-store experiences for brands like Adidas, Beats by Dre, North Face and Sonos.What we can offer you: Competitive salary Company bonus Free on-site parking 25 days holidays per annum Holidays increased with length of service Company sickness scheme Regular fun social events Private healthcare Pension scheme Eye careWho are we looking forOur growth and increasing customer base have created a new opportunity for an Assistant Account Manager to join our team delivering retail experience solutions on a UK and Ireland scale. Reporting to the Key Account Manager in a supporting role, you willdrive the company success by supporting the coordination and customer management of an electronics brand. Deliver excellent customer service and add value to client partnerships. Drive operational excellence for program implementation, striving for compliance, on-time delivery and insightful reporting. Work towards commercial success by delivering to financial parameters and seeking growth opportunities.We have a great team culture with a strong work ethic and are looking for people who are enthusiastic, ambitious and want to be part of an exciting company.Responsibilities: Maintain and grow the relationship with multiple stakeholders within a key customer account. Collate cost estimates, quotations and commercial frameworks working to rate cards and across a domestic & international supplier base. Cost management and client invoicing utilising internal systems. Produce reports on program progress and SLA performance. Provide professional after-sales support to maximise customer loyalty. Manage internal and external communications through meetings, telephone and email. Collaborate with colleagues for the ongoing transfer of knowledge and shared learnings to develop viable bespoke solutions for your clients. Visit clients across the UK and internationally including industry events.What youll need: 2+ years experience in account management/customer services role. A customer centric approach. Strong and effective communication including verbal and nonverbal. Exceptional organisation with an attention to detail. Driven to meet deadlines in line with compliance. Strong commercial and financial acumen with an analytical mindset. Confidence and ability to build relationships. A team player and willingness to get stuck in. Proactive approach to getting things done. Flexibility to manage and adapt to fast-paced change and the challenges that brings. Resilience and positive attitude in challenging situations. Innovative problem-solving skills to find solutions and make decisions. Quick at learning new software systems and technologies. Excellent with IT particularly in Microsoft Office; Excel and PowerPoint.Desirable: Full clean driving licence. Previous skills / knowledge of a fast-paced agency environment. A background in the retail display industry Experience in customer facing project support/ management.Whats nextIf you love a challenge where no two days are the same, please send your CV and tell us why you should be our next 100%er.No agencies pleaseBenefits: Casual dress Company events Company pension On-site parking Private medical insurance Sick paySchedule: 8-hour shift Monday to Friday No weekendsEducation: A-Level or equivalent (preferred)Experience: Account management: 2 years (preferred)Work remotely: Temporarily due to COVID-19

Keyskills :
Account ManagerBusiness DevelopmentCustomer ServiceSales