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Arrears Officer

Stellar Select Limited
Job LocationManchester
EducationNot Mentioned
Salary£25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Job Title: Arrears OfficerLocation: RemoteSalary: Basic salary of up to £25,000Hours: Monday to Friday 9am-5pmBenefits:

  • Remote working
  • Recognition Scheme
  • Annual discretionary bonus
  • Mental and Physical Health Support
  • Pension, Life Assurance, and Income Protection
  • Staff Mortgage Benefit
  • 25 days holiday leave and holiday exchange
    • About the role of Arrears OfficerOur client is looking for Arrears Officers to join their respected Arrears team. This role will manage customer accounts through early identification of financial distress by pro-active customer contact. The Arrears role would suit a professional, trustworthy, and influential individual with the ability to communicate well and remain calm while under pressure. It is essential the successful candidate has excellent written and verbal communication skills.Responsibilities for the role of Arrears Officer
  • Monitoring, reviewing, and controlling arrears cases, positively and with empathy, in accordance with our clients Procedures, Codes of Conduct and Regulation and within agreed Service Level Agreements (SLAs)
  • By telephone and in writing, liaising with customers with mortgage arrears to develop a plan for dealing with their financial difficulties.
  • Negotiating with the customer any forbearance strategies within the terms of our clients Policy and Procedures
  • Instructing and liaising with external Field Agents to conduct visits to the borrower to establish their circumstances, to come to an arrangement with the borrower for a sustainable resolution to their difficulties.
  • Preparing documentation for the Solicitors to commence possession proceedings with a view to obtaining an Order from the Court or the instruction of an LPA Receiver.
  • Working with the Arrears Manager, administering the possession and LPA portfolio, dealing on a day-to-day basis with our Asset Managers, LPA Receiver and Solicitor, to ensure the best outcomes are achieved.
  • Monitoring and recording the Maturing Interest-Only Mid Term Contact Strategy, including customer contact, and testing the viability of their repayment strategy.
  • Processing and management of mortgages subject to Payment Deferrals
    • Experience required for the role of Arrears Officer
  • Experience in collections, arrears, special servicing or debt management within a financial services environment is essential.
  • Experience of dealing with vulnerable customers.
  • Good understanding FCA, TCF, and ideally MCOB knowledge.
  • Excellent telephone manner.
  • Excellent written and verbal communication skills
  • Ability to work in a team to deadlines.
    • For more information regarding the role of Arrears Officer please contact usStellar Select is acting as an employment agency and is a corporate member of the REC.Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days. Required skills
  • Arrears
  • Collections
  • Debt
  • Loans
  • Mortgage

    • Keyskills :
    Arrears Collections Debt Loans Mtgage

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