Application Support Engineer

Job Description

Application Support EngineerManchesterHeard of usWere a nimble and ambitious financial services specialist. Backing people to fulfil lifes hopes and dreams; delivering the most compelling customer experience across Banking and Motor Finance.Now is your chanceCTO is responsible for the design, provision, integration and management of the technology assets that support the Groups customers, partners and colleagues. This is provided through a combination of in-house teams and third-party partners and suppliers acrossthe following functions:* Service Engagement, including Service Management and Business Partnering* Technology Operations* Technology Delivery, including application development and technical change delivery* Test Services* Architecture and Design* Office of the CTO, including business-aligned technology strategy and governanceCTO supports over 500 applications with c150 suppliers, with a major multi-year IT transformation programme delivering investment in new tools and platforms to enable faster change and more resilient systems.The Application Support Engineer role is responsible for managing and supporting all business critical applications, their underlying technologies and operating systems within the organisation.The Application Support function is typically the initial transfer point for all incidents raised via the IT Service Desk pertaining to non-functional issues.When the time is right, we would love to welcome you to our Manchester office. In the meantime you will be based remotely. Youll be made to feel part of your new team by your Line Manager Application Support Engineer Team Lead and colleagues through regularcontact and virtual interaction. What would your day look likeSupportProvide technical and functional support to the business for all applications.Triage incidents to determine course of action.Change ManagementProvide design input for new projects covering possible reuse, application cooperation and deployment models.Release ManagementProvide input into release planningWhat do we expect of you* Previous experience within an application support role supporting Linux based applications.* Experience of working in an environment supporting business critical applications using Webservices, DNS/Networking, Apache Tomcat and Apache https. * A self starter who is happy to work within a wider team as well as be proactive in their approach.* Ideally you will have experience of certificate renewal.What can you expect of us* A friendly and flexible culture, synonymous with our proposition to our customers.* A growing organisation that defines itself as being nimble, lean and strong.* A drive for continuous improvement, which you will be empowered to get behind from day one.* A communicative, accessible and approachable ExCo.And of course, you will be compensated competitively, with a good range of core benefits and bonus potential.Still CuriousThe Group was formed by bringing together two very successful businesses, together under one umbrella. Whilst our parent company operates internationally from their HQ in South Africa, we are a UK-based financial services specialist that supports our customersacross a range of products and services. Underpinned by our strategic blueprint, "backing people to fulfil lifes hopes and dreams", we thrive upon saying "yes" to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; andwe open up the lending market to many. This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose over the course of the next 3 to 5 years.Join us today and we will make the same promises to you as an employee, as we do to each of our customers. We are committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability,gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether youre pregnant or on family leave.#backingyoutobringyourbestThe Group is an equal opportunities employer.We do not accept speculative agency CVs. Any CV received will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.Where a DBS check or CIFAS check is identified as necessary, all application forms, job adverts and recruitment briefs will contain a statement that an application for a DBS certificate or a CIFAS check will be submitted in the event of the individual beingoffered the position.