Aircraft Services Supervisor

Job Description

Pay Rate £13.08 Made up for a basic of £12.08 plus waiting allowance.ROLE SUMMARYTo provide our customers with an efficient professional cleaning service as per their specifications to include secure cleans/ searches if requested. Project a smart able attitude to our customers through, thorough work practices and a high degreeof personal appearance at all times, ensuring compliance to company policies and procedures.A FULL Driving licence is required for this role.The role of theSupervisoris to Lead, motivate, engage and inspire all staff to ensure the delivery of great customer experiences in line with Swissport procedures, policies and brand values. People, Professionalism, Partnership.Expectations and Responsibilities:

• To consistently work in a safe and effective manner, to ensure that any action taken does not cause a risk either to themselves or any other party. This involves the reporting of any near miss event or workplace related injuries in the first instance.

• Ensure all safety and security processes and procedures are complied with at all times. To actively encourage open and honest near miss reporting. To complete regular audits of the Valet Department.

• Ensure compliance with all Swissport SOPs and policies to meet or exceed regulatory standards and deliver the desired customer service experience.

• Lead by example to ensure we deliver consistently great customer experiences at every touchpoint, this includes timely valet service on the airframes.

• Ensure available resources are used to the optimum level (monitor and control overtime).

• Support and identify training needs and where required train, coach and mentor the team. To guide and develop new recruits who join the team. To encourage team leaders and agents to provide support to new recruits in order for them to fulfil their rolein its entirety.

• Create and maintain a progressive, open feedback culture by managing the performance of employees. Employee recognition notices to be issued to monitor the both positive and negative standards of performance. Supervisors will be the first point of contactfor employees, when resolving issues.

• Track and report absence levels by recording absence and by completing return to work interviews with employees.

• To be a point of contact on the airfield to resolve any issues. To assist and provide support to Team Leaders in delay situations, keeping safety at the front of the team throughout.

• Monitoring key challenges and trends to assist with on time performance. To prevent any reoccurring issues and to support the team leaders. To escalate any trends to the Ramp Management Team in the first instance.

• Forge professional and effective working relationships with own team, supervisors, airline customers and

representatives, to maintain and develop Swissports reputation. To willingly share knowledge and ownexperience with colleagues and act in a cooperative manner to ensure customer service is continuously improved.

• Consistently demonstrate a high standard of appearance, airline customer service and time keeping, to maintain the visual and professional status of Swissport and to lead by example.

• Employees to be kept up to date with any Company information via noticeboards. Regular 1:1 discussions to be made with employees in each terminal to promote the Swissport Brand Values including Active Supervision and Leadership.
• An enhanced Security clearance is required for this role due to the nature of the role.

QUALIFICATIONS AND COMPETENCIES

Fast learner, work well in a team but able to work alone at times.

Readily adaptable to any changes that arise in the operation.

Ability to work safely in a very busy environment under time limitations.

Ability to understand verbal instructions in English for reasons of health and safety.

Be physically fit enough to work in confined spaces (aircraft) and lift heavy weight as required.

Must meet all security requirements.

Possess a full driving license and be able to pass the relevant airport airside driving test.The individual for this role should not be afraid of hard work and work well in a team in ever changing circums