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Administrator - Remote

Job LocationManchester
EducationNot Mentioned
Salary18,000 - 19,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

AdministratorFully Remote£19,500Monday to Friday 9am - 5pm (can be flexible or part time)Lovely family run businessOur client is looking for an administrator to join their small family business.Due to organic growth, they are looking for an office assistant to join the team. The role offers an interesting variety of operational support and customer service with direct reporting into the Managing Director and room to grow as the company expands.The role will predominately focus on end-to-end customer service, from qualifying customers jobs through to after sales quality control, along with general office administration.The Administration role responsibilities:

  • Checking stock availability with suppliers and sending purchase orders.
  • Taking customer deposits / final payments via card machine Creating customer accounts on portal and ensuring all relevant documents are accessible to customers online
  • Monitoring job documents have been completed by field staff
  • Registration of boilers with Gas Safe and manufacturer
  • Conducting customer satisfaction survey
  • Weekly reporting on above to Managing Director Accounting
  • Processing of supplier invoices and expenses into Xero
  • Posting and reconciliation of credit card expenditure
  • Chasing outstanding customer payments
  • Providing copy invoices / documentation to customers Sales
  • Qualifying enquiries and booking into CRM system
  • Following up on outstanding quotations
  • Following up on annual services and booking into online CRM system - Managing ebay orders and queries (boiler parts sales)
  • Office Duties
  • Answering telephone
  • Responding to emails
  • Monitoring facebook page/inbox and whatsapp messages
  • Management of holiday system
  • Other adhoc general office administration duties as required Relationships
  • Maintain professional working relationships with all internal and external stakeholders ensuring good service is delivered and the companys reputation is upheld.

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