Account Support Coordinator

Job Description

Account Support Coordinator Location: Greater ManchesterCommutable from Manchester, Salford, Bolton, Trafford £20,000 - £25,000 plus excellent benefits Are you an ambitious Sales Administrator, Junior Account Manager or Graduate with a Placement YearOur client, a market leader in the distribution of products to the retail industry is now seeking a talented and ambitious Account Support Coordinator to join their Greater Manchester based office dealing with a major retail accounts.Working within a driven and interesting team this dynamic and forward-thinking company have thrived on integrity, loyalty of their staff and in return they offer fantastic basic salary and leading market benefits. Our client is offering a highly attractiveproposition that comes with ongoing support and career development.The Account Support Coordinator role is a key part of the Account Management Team, working to support their colleagues on delivering the requirements of great service to their customers.The role provides administrative and project support for the wider team, providing the foundation of information and proactive planning required to drive the account forward.Additionally, they are the go-to for customer Head Office queries around availability and service queries, using systems, reporting and strong relationships with internal departments to ensure quick, proactive and informative updates and action for thesekey stakeholders.Responsibilities:

• Ensure compliance of Policies and Procedures
• Support the Account Management Team in the execution of service excellence in the assigned customer by:
• Managing and resolving internal queries on catalogue, customer portal, new products
• Supporting the Account Management team on project implementations and administration and leading internal co-ordination of fixes as directed by the team.
• Supporting on customer Head Office queries, always thinking ahead to the next question; and adding value through applying an inquisitive mindset to the challenges presented by stakeholders.
• Creating new products and managing all product activities through the end-to-end product lifecycle process
• Managing the customers catalogue ensuring accuracy of listings and categorisation, adding and removing listings on the customer order portal and proactively managing product listings to help improve user experience, drive sales of slow lines, and reduceincoming queries.
• Maintaining the sales order book including the review of availability with Supply Chain Planners, through looking at usage data, highlighting availability & overstock risks to the Account Managers
• Creating reporting for the customer and team as is needed to support the account
• Attending internal meetings and applying proactive approach to look for risks and opportunities to advance the service to your customer.
• To work closely with other departments to ensure all day-to-day store & DC issues are resolved and managed correctly, surfacing any major issues or themes to the Account Management team to agree approach and positioning into customer.
• Support Retail Ops teams on communication to stores and sites around changes to products, delivery schedules and capping
• Support account management team with engaging Manufacturing site leads around usage queries and catalogue.

The successful candidate will have:

• Excellent communication skills both written and verbal
• Strong administrative skills and attention to detail
• Experience working on delivering process or service to customers
• Proactive approach, able to rationalise a problem or task and define a plan to deliver
• Logical, process driven approach
• Able to interpret data
• Outgoing, driven individual, able to form strong relationships and challenge in a positive way to achieve objectives
• Be able to work as part of a team and individually
• Agile approach, able to multi-task and manage priorities to meet deadlines
• Excellent telephone manner
• IT Literate; in-house systems and Excel

Apply online or for further information please contact one of our specialist consultants quoting reference number: NJR11598