Account Manager Client/Recruitment

Job Description

Job descriptionACCOUNT MANAGER Location: Flexible, but Hybrid role, office based 3 times weekCompany Head office - ManchesterThe Account Manager has accountability for the operational delivery of our solutions and partnership strategies for our customers. Working closely with customers, earning trust and building strong relationships to deliver strategic resourcing objectives.Focused on operational delivery, the Account Manager works closely with the delivery lead and resourcing function to ensure achievement of recruitment delivery targets and SLAs, ultimately driving client satisfaction with exceptional service delivery.The Account Manager will be required to provide a consultative approach to their customers, identifying opportunity to develop and grow the account, driving service evolution and continued improvement.Responsibilities

• Collaborating with Client Services Director the Account Manager will look to evolve and expand service provision, looking to deliver innovative initiatives to continuously build best in class talent solutions.
• Work with the Client Services Director to develop recruiting metrics and analytics that provide insights and drive decision, including time to fill, aging, cost per hire, candidate and hiring leader satisfaction surveys, recruiter productivity, source ofcandidate and hire among others.
• Drive the team to develop comprehensive, strategic hiring strategies including review of recruitment marketing plans and exploratory use of recruitment technologies.
• Deliver best practise activities continuously looking at service improvements and opportunity to increase operational efficiencies across multi-disciplined teams.
• Analyse data and provide insights; aiding process improvement, increase efficiency and improve experience and hiring metrics.
• Working closely with the customer to forecast peaks in demand whilst offering suitable solutions to ensure continued service delivery.
• Build relationships with key stakeholders, seeking opportunities to further develop the account generating new avenues of revenue and opportunities to recruit

Client Engagement

• Fully embedded within the customer, the Account Manager will offer an expert advisory service throughout the recruitment process.
• Demonstrate an in-depth understanding of the customer, their cultural nuances as well as detailed activity or demand across strategic project or programmes of work.
• Assist in the creation of recruitment marketing plans specific to client location with local recruitment and candidate generation expertise
• Ownership of service governance frameworks, delivering operational governance and performance reviews to the customer. Including the continuous development of collaborative Management Information.
• Build strategic relationships with key stakeholders, regular account reviews and leverage relationships to identify opportunities for service evolution, continued improvement and initiative development.

Experience

• Comfortable operating in a fast-paced challenging environment, effectively managing peaks of activity across multi-disciplined team.
• Experience in either in-house, RPO or MSP environment.
• Experience using a vast array of recruitment technologies ranging from Applicant Tracking or Vendor Management Systems, Assessment Tools, Attraction Technology through to Recruitment Marketing Tools.
• Ability to quickly forge strong business working relationships both internally and externally.
• Experience of presenting to client stakeholders across HR, Procurement, and end business users.
• Ability to liaise with and influence all levels of management.
• Ability to analyse and use Market intelligence and subject matter expertise of recruitment practices and employment trends.
• Experience of delivering a variety of value-add initiatives across the end to end recruitment life cycle.

Intelligent Resource is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organisation.Should you choose to contact Intelligent Resource regarding this role or apply for it, all personal data you submit to us will be processed in accordance with our Privacy Notice which you can find on our website.

Keyskills :
Account ManagerRecruitment