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| Job Location | Manchester |
| Education | Not Mentioned |
| Salary | £28,000 - £30,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
3rd Line Engineer, Manchester, £28-30K + Bens. You must have a background as a 3rd Line Engineer, ideally working for a MSP (Managed Service Provider)The role:Resolving customer issues via a ticketing system, phone and emailDetailed and complex tickets that have been escalated from the Service Desk Supporting Service Desk Engineers and providing knowledge transfer where required Ability to work free standing and proactively look for opportunities to provide better service to the customer base Working with customers on complex issues that require attention to detail and a high level of customer service understanding Working to Service Level Agreements Working on complex alert and monitoring tickets to proactively prevent downtime Switching configurations and troubleshooting including Cisco, Meraki, HP Firewalls and Router configurations and troubleshooting including Meraki Advanced Windows Server troubleshooting including 2012/2016/2019 versions Windows endpoint troubleshooting including Windows 7 and Windows 10 Advanced Office 365 Administration including troubleshooting and setting up VMware knowledge is required for this role, with previous experience expected Advanced TCP/IP, Lan, Wan and VPN troubleshooting Building solid relationships with customers Delivering suitable on-site work when requested by other teams within the business, such as delivering hardware or very basic setup within experience range to assist with any resource limitations within the businessThis 3rd Line Engineer role is a hybrid position based in Manchester and pays c£28-30K base + bens.
Keyskills :
3rd Line