2nd Line Support Technician / Desktop Support Engineer - Manchester City Centre

Job Description

2nd Line Support Technician / Desktop Support Engineer - Manchester City CentreManchester based, hybrid role - £28,000 to £32,0000 (depending on experience), plus excellent benefits (see the bottom of this advert)A Manchester based specialist MSP who not only look after IT Support, they are experts in Cloud & Remote Desktop services, Networks & Security, and Voice & Contact Centre support.They seek an experienced 2nd Line Support Technician / Desktop Support Engineer who preferably has experience supporting IT from an MSP background, to provide technical services to their growing customer base.As the 2nd Line Support Technician / Desktop Support Engineer:•You will be tasked with monitoring and maintaining network and software systems.•Resolve clients tickets from 1st line escalation.•Youll have the opportunity to be a Senior to the 1st Line Engineers as you pass down your knowledge and help them to be the best they can be!•This position will challenge you to expand your knowledge in familiar technologies and open doors to becoming an expert in various new tech areas.Ideal experience required for the 2nd Line Support Technician / Desktop Support Engineer:•MSP background.•2nd line support experience.•Proficiency in Office 365, including Exchange.•Strong knowledge of Microsoft Operating Systems, Windows Desktops, Windows Server.•Working knowledge and experience of virtualisation technologies, Hyper-V, VMware etc…•Competence in networks - TCP/IP, LAN, WAN, Firewalls, Switching, Wireless etc…Essential skills required for the 2nd Line Support Technician / Desktop Support Engineer:

• Experience in a technical support or service delivery function within an IT environment / MSP background.
• 2nd line desktop support experience.
• Proficiency in Office 365, including Exchange.
• Strong knowledge of Microsoft Operating Systems, Windows Desktops, Windows Server.
• Working knowledge and experience of virtualisation technologies, Hyper-V, VMware etc…
• Competence in networks - TCP/IP, LAN, WAN, Firewalls, Switching, Wireless etc…
• Believes in personal development and willing to continually improve.
• Can inspire confidence in our stakeholders.
• Proven experience building excellent client relationships.
• Willing to update and adapt skills as required by the demands of the role.
• Able to work occasional weekends / out of hours an advantage.
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical customers at all levels.

Desirable skills for the 2nd Line Support Technician / Desktop Support Engineer:

• Knowledge of IT security encompassing network, server and application layers.
• SCCM.
• Intune.
• Aruba.
• Disaster Recovery solutions.
• PowerShell Scripting Benefits.
• Certifications in Microsoft, CCNA, AWS, GCP etc…

The good stuff:Let me give you an insight on the company you will be joining.They aim to build an environment where employees can enjoy a high energy, positive and engaging environment that embraces the flexibility that their staff tell them they want.They believe in a work-hard-play-hard culture in which together they get things done, and they recognise the contribution of those around them, both formally and socially.They have embraced flexible working, but have also built an office environment where their staff want to come in to meet and interact with their colleagues.

• They have bright and modern offices in Manchester city centre.
• They have monthly "contact days" on which they encourage everyone to attend an office and join them for company provided lunch and a few beers after hours.
• They operate a rewards & recognition programme that awards quarterly, and annual cash prizes for top performers, as voted for by their staff.
• All staff receive their mental and physical health & wellbeing benefits package, giving their staff easy access to the prompt, high quality healthcare and support that they need.
• They are part of a rapidly expanding group that presents outstanding opportunity to progress your career.
• They believe in investing in the development of their staff - training is provided for the job you have, and the job you want.
• 4pm finish on Fridays.

Therefore, you will be joining a nice business with nice people and an engaged and inspirational management team. It is a small, but growing business where people know each other. All sounds good so far, right2nd Line Support Technician / Desktop Support Engineer - Manchester City CentreManchester based, hybrid role - £28,000 to £32,0000 (depending on experience), plus excellent benefits