Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

2nd Line Support Engineer

Connexa
Job LocationManchester
EducationNot Mentioned
Salary£25,000 - £30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

2nd Line Support EngineerMy client, who is an SME, based in Manchester, are looking for a 2nd Line Support Engineer who has at least 3 years of experience doing 2nd Line work in a similar environment to join their IT team.Necessary Qualifications/Experience:

  • Minimum 3 years of experience in 1st / 2nd Line support, preferably in an SME setting, including the following:
  • On-Prem/Hybrid/Remote User Support.
  • Experience in Helpdesk Support.
  • Active Directory.
  • SharePoint.
  • VoIP.
  • Basic Hardware Support proficiency.
  • Microsoft 365 Administration experience.
  • Vendor management expertise.
  • GCSE IT or equivalent.
Preferred Qualifications/Experience:
  • Familiarity with Veeam products.
  • Knowledge of VMWare products.
  • Experience in ERP system administration.
  • Expertise in Mobile Device Management.
  • Participation in Project Work.
  • Microsoft Certification.
  • ITIL experience or qualification.
The role:
  • Take responsibility for the oversight, maintenance, and reporting of support tickets within the assistance desk, evaluating the efficiency of IT support for the organisation.
  • Standardise IT systems, policies, procedures, configuration, and documentation.
  • Monitor and report on critical security aspects, advancing security enhancements according to the IT strategy and industry best practices.
  • Collaborate with suppliers and partners on IT maintenance and change initiatives, fostering productive relationships and insisting on high-quality service.
  • Evaluate and provide feedback on supplier performance to enhance service quality.
  • Act as the initial point of contact for user assistance, delivering prioritised solutions.
  • Identify prospects to enhance efficiency, security, and resilience in the IT infrastructure.
  • Assist in the development of IT solutions, offering user training on IT technology to boost efficiency.
  • Execute agreed-upon IT maintenance activities and aid in resolving Service Desk tickets, delivering outstanding service to colleagues.
The Ideal Candidate:
  • A self-motivated individual with a focus on tasks.
  • Demonstrates a robust customer service ethos.
  • Passionate about technology.
  • Exhibits good organisational skills.
  • Takes responsibility for their work and results.
  • Possesses a mindset of continuous improvement.
  • Values communication and collaboration with colleagues, bringing IT expertise to the broader business.
  • Pays attention to detail.
Interviews are happening WC 29/01 so if you are interested, apply now to be considered!Established in Didsbury, Connexa Technology Ltd is becoming one of the UKs fastest growing IT and Technology recruitment companies.People. Technology. Connected.Connexa Technology is acting as an Employment Agency in relation to this vacancy.

APPLY NOW

2nd Line Support Engineer Related Jobs

© 2019 Naukrijobs All Rights Reserved