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Job Location | Manchester |
Education | Not Mentioned |
Salary | Salary negotiable |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time Work from home |
Role: 1st Line Support/Helpdesk - Remote WorkingSalary: £20,000 - £25,000 + £5,000 On-CallBenefits: Bonus, Pension, HealthcareThis position is a fantastic opportunity to work for a leading workforce management solutions provider, which enables large-scale business change through its service/product offerings. Being a large digitally advanced organisation, you will have the opportunityto work with technically innovative products to shape workforces for the better.The position is basically fully remote, with the occasional visit to one of their multiple sites across the UK roughly once a month.. This role comes with a pension scheme and a 10 - 15% bonus.The RoleYou will report to the IT Service Desk Team Leader, providing exemplary customer service through complete incident ownership for their various customers. Covering the Microsoft Suite of support solutions (Office 365, Teams, Windows, etc), alongside MacOS, ticketing software and general hardware support, you will ensure that the highest quality of support is given in an efficient, timely manner.ExperienceThe successful candidate will require the following key experiences/qualities to be proficient in this position: