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| Job Location | Manchester |
| Education | Not Mentioned |
| Salary | 18,000 - 25,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Role: Service Desk EngineerThis is a fantastic opportunity to join an award-winning Managed Service Provider and be part of our growth journey and success story.Location:This role is office based and will have a flexible working option after probation based on the company flexible working policy.The Role:This is an opportunity for a dynamic Service Desk Engineer to join a fast growing IT Managed Service Provider. The role will be based within our Service Desk, working on tickets and directly assisting customers. Initially office-based with scope to workon-site.Due to expected growth within the business, the suitable candidate will progress into 3rd line and project work in the future. We take a proactive view on progressing employees careers and dont restrict Service Desk Engineers purely to ticket work.General duties will include:Resolving customer issues via a ticketing system, phone and email.Working to Service Level AgreementsWorking with network devices such as Cisco and HPSwitching configurations and troubleshooting including Cisco, Meraki, HP.Firewalls and Router configurations and troubleshooting including Meraki.Windows Server troubleshooting including 2012/2016/2019 versions.Windows endpoint troubleshooting including Windows 7 and Windows 10.Office 365 Administration including troubleshooting and setting up.Vmware knowledge would be desirable but not required.General TCP/IP, Lan, Wan and VPN troubleshooting.Building solid relationships with customers.Delivering suitable on site work when requested by other teams within the business, such as delivering hardware or very basic setup within experience range to assist with any resource limitations within the business.About YouYou will have:Two years experience in end-user support.Excellent customer services skillsHigh level of interpersonal skillsAn ability to accurately triage technical requests.A valid UK driving license.Benefits:Our people are important to us, so we believe in looking after them as best we can. We have an engagement policy with perks and benefits, including:Tools to get the job done - A new high-spec Dell laptop and mobile phone expensesCashback Healthcare PlanCareer and personal developmentAnnual away day for feedback and positive changeFun CSR activities, friendly environment and relaxed workplaceSocial days/evenings out and the Seriun festival (Coming soon)Hot lunch on last Friday of every month, with a catered-for style lunch every quarterXmas parties (which are on another level!)Weekly fruit basket, tea, coffee and fruit juice providedEmployee reward system - prizes for the great work you doAnnual Incremental holidays (maximum of 5 extra days after 3 years service)Ability to purchase holidaysLong service rewards and awardsPension SchemeCareer Progression policy of internal recruitment over external