Welcome & Service Assistant

Job Description

Summary Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.Hours: 800 annualised hours per year.Working pattern: the annualised contract will roughly work out to 2 days per week. This includes 1 weekday and 1 weekend day each week.Contract: permanent. What its like to work here Clivedens Italianate mansion, riverside setting and family-friendly events draw visitors all year round, making this property a busy location with a wide range of opportunities. There is always plenty to do at the 375-acre estate, with conservation of theSouth Terrace among recent projects. Cliveden team are close-knit with a wonderful sense of community. The location is quiet, so youll need your own transport to get here.There are a series of impressive formal gardens with far-reaching views, an abundance of bedding change throughout the seasons and an intimate Rose Garden for those wanting a little bit of peace and tranquility. Click here for more information about this location What youll be doing As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so youll be responsible for ensuring that you provide an excellent serviceto all our visitors, every day. As a Welcome & Service Assistant, its your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.Youll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place youll work with the visitor welcome team to linkeverything we do back to our cause and the on-going work we do.Youll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.Please note due to the remote location and nature of the role youll need to have your own transport/car and hold a full UK driving license. You will also be required to drive our estate vehicles when undertaking presentation work duties. Who were looking for

• Can demonstrate an empathetic, understanding and adaptable approach to different peoples needs, with a passion to deliver the highest standards of customer care.
• Proven experience of working to measurable targets
• Good team worker- flexible and adaptable and willing to grow experience and skillset across several different operation aspects of the property
• Skilled listener with great people skills
• Strong written and verbal communication skills
• Well organised and able to work with minimum supervision

The package The National Trust has the motto For everyone, for ever at its heart. Were working hard to create an inclusive culture, where everyone feels they belong. Its important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say were for everyone, we want everyone to be welcome in our teams too.Wherever youre from, and whatever your background, we want to hear from youand it doesnt matter if youre jam first, cream first, or even if you dont like scones at all. Everyone is welcome.Benefits for working at the National Trust include:

• Flexible working whenever possible

• Free parking at most locations

• Free entry to our properties for you, a guest and your children (under 18)

• Substantial pension scheme of up to 10% basic salary

Click here to find out moreabout the benefits we offer to support you.