Senior Training Manager

Job Description

Company Description The Rank Group is growing rapidly within both our Venues and Digital businesses. If youre not sure who we are, you may be more familiar with us through our iconic brands; Mecca Bingo and Grosvenor Casino.We have most recently acquired Stride Gaming, which, together with our existing Digital business, forms Rank Interactive. We employ circa 8,000 people globally, with our UK office functions being located in Maidenhead (Head Office), Sheffield (Customer SolutionsHub), London (Digital) and a further office in Gibraltar, which is home to our existing Rank Digital function.We are evolving as a business and are adding some exciting new brands and concepts to our venues and digital offering. By joining a field basedoperational function with us, youll instantly be part of a high-performing and inclusive culture, which worksclosely to support our Customer-facing teams. Job Description Job Purpose

• To bring flair, passion, excitement and enjoyment to Food and Beverage training in the Rank Group, changing the way we engage and develop our venues colleagues
• Lead the Rank Group F&B training team, taking ownership of all elements of Food and Beverage training within the organisation
• To work with the F&B, operations, L&D, HR and marketing teams to develop and a comprehensive Food and Beverage training program that is aligned with our transformation and operational objectives, Rank Food Safety Policy and STARS values
• To oversee the delivery of exceptional training in venues that will empower all venue colleagues to give memorable guest experiences
• To work together with the F&B management, HR, L&D and operations teams to create and deliver and industry leading academy training model for the Rank Group
• Develop, deliver, oversee and evolve Rank Groups brand standards and standard operating procedures for food and beverage

Main Accountabilities and ResponsibilitiesStrategic

• Support the creation and delivery of the Rank Group F&B strategy
• Understand and support the delivery of Rank Groups transformation agenda
• Support the Head of Food and Beverage in the delivery of departmental, operational and transformation change
• Create training programs to support operational and transformation projects regarding colleague development and exceptional guest experience

Project

• Take a lead role in successfully launching new Food and Beverage offers across both brands
• Represent the Food and Beverage training function at any relevant project meetings
• Represent the F&B team regarding all elements of training, learning and development within the wider business, such as HR, L&D and marketing
• Own training delivery timelines, structure, agenda and content of all projects
• Work with ROMs and GMs to successfully engage and develop our venues colleagues

Development

• Develop, build and deliver the Food and Beverage training program and all supporting materials working in partnership with the L&D, HR and operations teams
• Develop, build and deliver Standard Operating Procedures (SOPs) for all aspects of the Food and Beverage proposition including, but not limited to; customer service, use of ordering technology, speed of service, management and supervision, perfect serve,competency in managing food and beverage operations such as bar set up and service, upselling, merchandising
• Develop, build and deliver the Food and Beverage Brand Standards and all supporting materials in partnership with the F&B, operations and marketing teams
• Work with external brand partners and suppliers to support and deliver Rank Group training content

Operational

• Support the oversight, along with F&B and operations teams, of Rank Group food and beverage brand standards in venues through a comprehensive audit program in conjunction with the relevant National Food and Beverage Operations Managers
• Support venues with ongoing collague development and engagement as part of the food and beverage training agenda
• Highlight training requirements in venues and/or regions and deploy resource accordingly
• Support and assist all venue teams to maintain Food and Beverage training records
• Work across brands as required during periods of national or regional offer mobilisation
• Leverage opportunities on digital platforms and social media to improve engagement levels in F&B teams

Guest

• To embed within the venue teams an ethos of delivering exceptional customer experiences
• Constantly look to at how training can evolve to support improving guest experience
• To regularly review and make recommendations on brand and venue NPS data

Shareholder

• Ensure all units operate within statutory obligations and company policy, particularly around security, health & safety, compliance processes and procedures, enhanced due diligence and responsible gaming
• Understand and deliver Rank Group transformation strategy and objectives
• Always seek out ways to improve shareholder value through driving exceptional guest and colleague experience

Safety

• Be an advocate of Health and Safety and Food Safety at all times while in venues
• Actively engage and train the venue teams in Food Safety and Health and Safety
• Lead a zero harm culture, and have a never turn your back on a hazard mentality
• Report to management any areas of concern regarding safety while in venues

Qualifications

• Experience of group training within the food and beverage industry
• Experience within the pub, restaurant or leisure industry at a supervisor or management level
• Good knowledge of IT (Powerpoint, Excel, EPOS)
• Full UK driving license
• Food Safety Level 2 (minimum)

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