Digital Support Executive

Job Description

Join our team!Our offices are based in London and Macclesfield, linked via good public transport routes. We offer comprehensive learning & development opportunities, and an engaging work atmosphere. They are sociable and open spaces with fantastic restaurant / cateringfacilities. Lunch subsidies / free refreshments and snacks are offered.What youll be doing...Do you enjoy troubleshooting technical issues for customerDo you stay up-to-date with the latest digital technologies and trendsAre you a strong collaborator when it comes to resolving customer issuesIf youre passionate about technology and enjoy helping others, this could be the perfect role for you!As a Digital Support Executive, you will be responsible for providing technical support and guidance to customers who use digital products and services. You will be proficient in troubleshooting, problem-solving, and have outstanding communication skills.As the successful candidate you will have a strong understanding of digital technologies, including software applications, web-based platforms, and mobile devices. You will also be able to work independently and as part of a team, with a focus on deliveringhigh-quality customer service.Key Accountabilities:

• Provide front-line digital support for operational teams and customer-facing order technology.
• Implement customer digital technology at the site level.
• Design and build engaging customer journeys that enhance the user experience.
• Analyse data to identify trends and opportunities for improvement.
• Deliver high-quality customer service through inbox and phone management.
• Lead meetings with cross-functional teams to drive digital initiatives forward.
• Provide first-line support for technical issues and escalate complex problems to senior team members.

Working Pattern: Monday - FridayWhat can you bringExperience and Knowledge:

• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• Ideally - BSc/BA in IT, Computer Science or relevant field

This role is ideal for someone who is passionate about digital technologies and enjoys working in a fast-paced environment. If youre looking for an exciting opportunity to make a difference in the digital world, this could be the perfect role for you!Our way of saying thank you...At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.FREE On-Site Lunches: Enjoy complimentary lunches, saving you time & money while ensuring you stay nourished & energised throughout the day.Support Your Way of Life:

• Flexible Working: We offer full-time & part-time roles, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitments
• Hybrid Working Model: Collaborate & innovate in the office three days a week while enjoying focused work-from-home days
• Holiday Allowance: Relax & recharge with 31 days of holiday (including bank holidays)
• Additional Holiday Purchase Option: Customise your time off by purchasing extra holidays
• Family Leave: Prioritise family commitments with flexible leave options
• Paid Charity Leave: Make a positive impact with two additional paid days for charity work

Big Enough for Growth, Small Enough to Connect:

• Opportunities for career progression while developing a close-knit community

Supporting You Through Lifes Ups & Downs:

• Access mental health support & comprehensive wellbeing benefits

Keeping Finances & Wellbeing in Mind:

• Life assurance, workplace pension schemes, discounts, cashback, entertainment, leisure discounts, & a cycle to work scheme

Why its great to work for us...Elior is a multi-award-winning people business and one of the UKs leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:

• Workplaces & Office Space
• Sporting Venues & Stadiums
• Attraction & Heritage Sites
• Public Sector & Defence
• Health, Care & Hospitals
• Schools, Colleges & Universities

Along with our purpose of enriching lives everywhere, every day, were committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.Thats why 85% of colleagues tell us how proud they are to work for us!Elior Celebrates EqualityOur aim is to celebrate a culture of equality, diversity, and inclusion, continuing to make Elior a great place to work!Every colleague has a distinctive set of values, skills, and aspirations. To ensure that we attract, develop, and retain best people from the widest possible talent pool were committed to providing an inclusive environment where our colleagues fulfil theirpotential and have the opportunity to succeed.