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Job Location | Lynch Wood |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
Data Interchange was founded on the idea of finding brilliantly simple solutions to the challenge’s businesses face every day. And, right now, as part of an ambitious development programme, we are looking for a Service Desk Analyst.Key responsibilities:As part of the service desk team you will act as technical lead providing 3rd line technical support to our customers and users of all of Data Interchanges solution set. You will establish good customer relationships and maintain those relationships by offering first rate customer service, using all forms of communication available.You will act as an escalation point for our Service Desk analyst teams, investigating and resolving customer incidents and requests using 3rd line technical skills. Working closely with our service delivery and professional services teams, you will ensure all customer tickets and requests are handled in line with agreed SLAs.You will be responsible for supporting the onboarding of new services into business as usual (BAU) support within the DI service desk, including providing training and support to the Service Desk analysts. You will liaise with our in-house development team and other internal stakeholders to investigate and raise customer bugs and features. Through your intricate knowledge of DI managed services you will suggest continual service improvement initiatives, and environmental changes that align with our customer’s requirements.You will be part of our out of hours team providing Data Interchange (DI) customers with on call support for priority 1 issues. The shift pattern covers our Service Desk hours of Monday to Friday 8am to 6pm including bank holidays.Successful candidate will possess:
Keyskills :
Analytical Skills Communication Skills ITIL Sql Server Troubleshooting