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IT Service Desk Analyst

Lidl GB
Job LocationLutterworth
EducationNot Mentioned
Salary23,500 - 30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Our UK Warehouse IT Service Desk provides our national business with technical and functional support and incident management across core infrastructure components, business systems and user equipment, including bespoke applications and systems.In Autumn 2023, we will be opening a new Regional Distribution Centre in Luton and the successful candidate will be the main point of contact for 1st line support in the warehouse. Before the opening, the candidate will be able to use our regional distributioncentre in Lutterworth as office base for 3 days per week, working the remaining 2 from home.The Service Desk is the first point of contact for all calls and the team must ensure all calls are answered and issues are logged, diagnosed and resolved/escalated where applicable within agreed SLA timeframes.This is an exciting role for a customer-focussed individual to join our energetic WH IT Service Desk to provide high quality, effective incident management and fulfilment of our customers requests.What youll do

  • Receiving and logging calls on behalf of users
  • Routing calls to appropriate teams
  • Providing technical assistance to users
  • Administering and monitoring IT systems
  • Pro-actively keeping customers updated
  • Providing onsite and remote Desk Support
  • Maintaining Service Level targets
  • Installation of software and hardware
  • Managing incidents, requests and problems
  • Assisting with End User training
  • Setting up accounts and completing the administration associated with this
What youll need
  • Previous Service Desk experience within an ITIL environment
  • A positive, proactive manner with excellent customer service skills and experience of following procedures and guidelines
  • Excellent verbal and written communication skills, along with good planning and organisational skills
  • Self-initiative and the drive to provide great customer service
  • A basic understanding of IT systems (servers, networks and printing devices)
  • A committed can-do attitude
  • Previous experience of providing first-line support
  • Able to work to tight deadlines in line with a Service Level Agreement environment
  • Strong analytical skills and the ability to work effectively on your own and in a team environment
  • Availability to travel nationwide for 40% working time
  • Experience of using appropriate IT technology, methods, principles and equipment such as:
    • Win8/Win10
    • Laptop / desktop support
    • Basic Networking knowledge
    • Active Directory
    • Incident management systems
  • Experience of using the following IT technology would be desirable:
    • SCCM/MECM
    • MAC
    • Cisco Phone Systems or other similar system
    • MS SharePoint
    • Office 365
    • ServiceNow
What youll receiveThis isnt getting by. This is getting what you deserve. Working at Lidl is rewarding, in every sense, because we give you the training to succeed in your role and plenty of opportunities to progress your career here. Were proud to offer a competitive salaryfrom £23,500 - £30,000 (depending on experience) and a generous holiday allowance. Save for your future with our pension scheme, or save today with an in-store discount, plus extra discounts on days out, cinema tickets and much more.Please note your employment is conditional upon the Companys receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancyhas closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.

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