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Customer Service Team Leader

Job LocationLutterworth
EducationNot Mentioned
Salary28,924 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

GXO Logistics Supply Chain Inc.Here at GXO, we are looking for a Customer Services Team Leader to join our logistics team in Lutterworth. This is a fantastic opportunity to truly lead the team and together excel in customer service delivery. Whether through the phone or on-site, theCustomer Service Team Leader will ensure the team can swiftly provide a problem resolution and manage customer relationships. The role offers shift patterns Monday to Friday 9:00-17:00.Pay, benefits and more:Were looking to offer a salary of up to £28,924. In addition, we offer 22 days of holiday (plus bank holidays), as well as the option to buy additional days. Youll have access to a variety of high street discounts, as well as a cycle to work scheme, aworkplace pension, and many other perks.What youll do on a typical day:

  • Oversee daily activities of the customer team and ensure staff coverage
  • Fully manage the team of Customer Advisors including recruitment, KPI performance management, and disciplinary hearings
  • Liaise and develop relationships with internal and external customers
  • Assist the team with customer queries resolutions and escalation of any type
What you need to succeed at GXO:
  • Experience as a Team Leader or similar role including employee lifecycle
  • Previous experience in a customer-facing role and a firm understanding of how to deal with any type of customer query
  • Great communication and interpersonal skills
  • Strong PC skills including Excell on an advanced level
We engineer faster, smarter, leaner supply chains.

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