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Customer Service Representative

Optima UK Inc Ltd
Job LocationLutterworth
EducationNot Mentioned
Salary£8.21 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

Job Title Customer Service RepresentativeLocation LutterworthSalary £8.21 per hourAre you an experienced Customer Service professional Are you looking for a temp to perm, full time Customer Service Representative position Do you live in Lutterworth, or within commutable distance of Lutterworth If so, Optima could have the perfect role for you!The RoleWe are looking for a Customer Service Advisor to join a well-established distribution centre in Lutterworth for a 3-month temp to perm contract.Responsibilities will include:

  • To be the first point of contact for customers by responding to their issues and queries in an accurate and efficient manner;
  • Liaise with other team members and delivery agents to offer the best service to customers;
  • Use all required systems to complete precise data and information records within agreed guidelines;
  • Deliver excellent customer service and ensure a positive first response on each contact;
  • Be involved in tracking consignment deliveries with courier services;
  • Ensure that all customer telephone order entries are dealt with in a secure and timely manner;
  • Work together with other team members whenever their assistance in more complex issues is required;
  • Follow agreed performance and quality guidelines to diagnose and respond accurate information to customers;
  • Work per agreed targets and KPIs by monitoring your own performance.
    • The CandidateWe are looking for a candidate who has previously worked in a customer service environment, either in contact centre, hospitality or retail, as well as:
  • Be PC literate
  • Have a great sense of empathy, interpersonal and customer service skills;
  • Having excellent communication and listening skills and being able to quickly understand and solve the needs of the customers;
  • Be a team player.
    • The Package
  • Immediate start, on a full time temp to perm basis.
  • Free parking;
  • Free tea and coffee
  • Salary rise to £17,004 P/A from April 2020,
  • Working Hours: Rotation shift pattern: Monday to Friday 8am - 16:30pm (week 1), 11:30am - 20:00pm (week 2)
  • One in two Saturdays (9am - 17:00pm), with rest day in the week.
    • Required skills
  • Call centre; customer service; inbound; outbound; leicester; lutterworth; temp; temp to perm

    • Keyskills :
    Call centre; customer service; inbound; outbound; leicester; lutterwth; temp; temp to perm

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