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Ticketing Consultant - Tour Operator - Remote Working Available

Job LocationLowestoft
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

Award winning Tour Operator with offices in Dorset and Suffolk are experiencing high demand and business growth. They are seeking a GDS Expert to work as a Ticketing Assistant in Client Services Team. This is a Mon-Fri office hours, £25k pa plus benefitsand good long-term career potential to grow with the company. This position can be office based, hybrid or fully remote. Successful candidates must have strong customer service skills, together with the ability to work under pressure as part of a flexibleand professional team.JOB DESCRIPTION:As a Ticketing assistant you will be based within the Client Services team and deal with issuing tickets and producing documents.

  • Working on GDS to issue airline tickets within ticket deadlines
  • Managing GDS queues
  • Dealing with schedule changes and amendments which may involve reissues/refunds
  • Updating IT fare rules for the reservation consultants and be the main point of contact with airlines
  • Produce client itineraries and documentation in line with company standards
  • Solving any problems and queries that may arise
  • Providing excellent customer service throughout
EXPERIENCE REQUIRED:
  • Previous fares and ticketing experience including airline private fares
  • Experience of working on a GDS system preferably Galileo
  • Ability to find best solution when dealing with schedule changes/cancelled flights
  • Experience of working queues and ticket reissues/refunds
  • Effective administration, planning and organisation skills with strong attention to detail and accuracy
  • Great communication skills - both verbal and written
  • Previous experience in a customer service role where you can demonstrate exceptional customer service skills
  • Good IT/Computer skills. MS Office including Excel and Outlook
THE PACKAGE:Starting salary is to £25k pa dependent on experience plus benefits. Currently going through a rebranding and theyre passionate about growing the business. If you are ambitious and willing to get your head down and work, there is every opportunity to growwith the business.INTERESTEDPlease follow the instructions to apply, attaching your CV. For any questions please contact Caroline on

Keyskills :
tour operatorticketing consultantticketing jobs

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