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Service & Sales Support

Hiredonline
Job LocationLowestoft
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Adande Refrigeration is a UK based manufacturer of refrigerated drawers that are trusted across the globe.We are recruiting for a role as Service & Sales Support, to assist customers/engineers with any technical issues, arrange repairs for customers and to deliver a world class customer service experience for service and maintenance of our products.As part of the service team you will also be assisting our sales department with order processing, phone calls and e-mails and any other day to day duties that may be required.Essential Information:Hours of workMonday to Friday 08:3017:00 with unpaid 30-minute break for lunchHoliday30 days including bank holidays per full holiday yearOffice Based - Lowestoft (Suffolk)Key Tasks will include:

  • Arrange our engineers to attend service calls on customers units where required
  • Arrange correct service components in relation to service calls
  • Provide technical support to the customer
  • Provide technical support to the service engineers
  • Fulfil customer requests Maintain our NAV system closing service calls / process the relevant paperwork
  • Use our Salesforce system on a day to day basis
  • Assist in maintaining all service parts and price lists on an annual basis with direction from service supervisor
  • Good communication and reporting with team, service providers, and overseas partners
  • Process incoming sales orders and sales return orders
  • Check sales orders on NAV system for accuracy prior to confirmation to customer
  • Follow our customer journey process
You will need to:
  • Have a passion for producing first class customer service
  • Be Health and Safety focused
  • Demonstrate Good communication skills
  • Show you are reliable and can work diligently
  • Help develop a teamwork approach, whilst maintaining your individual responsibilities
  • Create effective working relationships with service providers
  • Provide good customer service with the customer in mind
  • Be able to work as part of a team across multiple departments
  • Be comfortable working in a high paced environment
  • Ideally have basic Excel experience, although this is preferred but not essential

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