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Rent Officer

Hales Group Limited
Job LocationLowestoft
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time or part-time Work from home

Job Description

Hales Group a seeking a Rent Officer to manage and monitor the rent accounts of residents in a given patch. Work closely with the other members of the team as well as other agencies to ensure a coordinated approach is maintained in dealing with the managementof rent arrears.Our client are based in Lowestoft, but this is a remote working role so we welcome interest from other locations in the UK. This role is to support with a project with is likely to be 12 months.Rent Officer Duties will include but not limited to:

  • Pursue recovery of all debts in relation to current tenants in the given patch of properties
  • Work with colleagues to develop cross-departmental solutions to effectively manage rent arrears and minimise financial loss.
  • Contact, correspond, and negotiate with tenants in arrears and their representatives both face-to-face, by telephone and in writing to ensure swift action is taken by tenants to reduce and clear their arrears.
  • Manage account queries, interpret customer information, in order to deal with enquiries and cases making appropriate adjustments when required.
  • Make online and paper applications to court and represent at County Court on all matters relating to the control of rent arrears.
  • Liaise with the Court bailiffs and our clients own tradesmen to arrange evictions from properties.
  • Ensure full and complete digital documentation is kept on all aspects of rent account management on the Housing Management system ensuring compliance with GDPR regulations.
  • Take a proactive approach to ensuring swift contact as soon as arrears start to accumulate to ensure they are addressed early by tenants and not allowed to build up unnoticed.
  • Report any repairs, maintenance, health & safety hazards, customer enquiries, breaches of tenancy, safeguarding or vulnerability that are identified through contact with tenants.
  • Ensure that the policies, procedures, and requirements of the our client are met in an effective and efficient manner which provides optimum value for money.
To be considered for the role of Rent Officer you must:
  • Previous experience of working in a housing environment, and liaising with various partners and agencies.
  • Knowledge and good understanding of Housing Law, Housing Benefit Regulations and Welfare Rights.
  • Dealing with the public in difficult situations.
  • Display a confident, professional and friendly approach at all times
  • Ability to recognise potential wider social concerns that may be apparent when carrying out duties such as safeguarding of children and vulnerable adults, domestic violence etc.
  • Self motivate, adaptable, diplomatic and enthusiastic.
  • The post will involve access to vulnerable adults and children on occasions.
HOURS: Full Time 37 hours per week Monday to Friday (part time will be considered)DURATION: Temporary for 12 monthsLOCATION: REMOTEPAY RATE: Banded Rate - DOEIf you would like to be considered for this role, please apply or email your CVWhy work through Hales GroupAll of our Consultants are committed and qualified in what they do and have been operating in Lowestoft for many years. We treat candidates as our customers and try to find the right job solution for you. Hales Group offer all temporary workers; holidaypay, expenses scheme, personal accident insurance and pension scheme.Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name andaddress, and details of your application. If you do not want us to do this please contact your local branch.

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