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Owner Experience Customer Service

Staffbank Recruitment
Job LocationLowestoft
EducationNot Mentioned
Salary£9.48 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

Welcome to Staffbank Recruitment Agency,We are working closely with a UK based travel company who are absolutely booming due to very people travelling abroad, they are looking for customer service operators to join their team- with opportunity for working from home as well. Initially this is a temporary assignment, on-going and £9.48 an hour.Once company training is completed, there will be opportunity to work from home, ideally looking for people with a very strong customer service background and hold a genuine interest in the travel industry.This position is fast-paced and would be best suited for somebody with a bubbly and friendly personality as you will be communicating directly with owners on a daily basis.Main Duties Include:

  • Dealing with the owners’ properties, along with a backlog of emails due to COVID-19
  • Answering live chat enquiries coming directly from owners- this could be anything from changing booking details all the way to updating information and images on the website and anything in between
  • Although this is not an inbound role, there will be a requirement to pick up the phone and speak to owners, helping to deescalate unhappy customers, resolve the problem and prevent them from leaving
  • To ensure that all responses are managed in line with company processes and procedures
  • Work collaboratively with all owners and all other departments
  • Focus on delivering outstanding owner service where possible or hand off the task to relevant department with all key information completed to reduce error
    • The Ideal Candidate:
  • Excellent written grammar is key as you will be communicating via email and live chat
  • Be able to understand and interpret data and read basic graphs/ understand basic maths
  • A polite and professional telephone manner, although this is not an inbound role, there will be a requirement to pick up the phone and speak to owners
  • Be a logical thinker that loves problem solving
  • Be able to work in a fast paced, high pressure environment
  • Be self-motivated and keen to make a difference
    • The role has a shift pattern from 09.00 - 19.00 seven days a week but working 37.5 hours a week. The initial training will be based in Lowestoft - which is approximately one week, this is essential. Please only apply if you can start immediately. Required skills
  • Customer Service

    • Keyskills :
    Customer Service

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