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Membership Advisor

Atkinson Moss
Job LocationLowestoft
EducationNot Mentioned
Salary20,542 - 23,625 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

My client is seeking a bright and enthusiastic Membership Advisor to look after existing memberships within the business. You will be responsible for being the companies go to for any membership enquiry, making sure they are getting the most out of theirsubscription, and constantly ensuring a positive customer experience. A fantastic opportunity, offering training and development in a forward thinking and progressive company.Responsibilities include

  • Delivering excellent customer service through maintaining good relationships
  • Providing knowledge on subscriptions and assisting with customer enquiries
  • Providing support to the sales team
  • Reporting customer feedback, concerns and issues to Sales Manager and any other relevant department
  • Recording incoming email and phone enquiries rapidly and efficiently.
  • Excellent telephone skills and a persuasive demeanour
  • Use of Word, Excel, Publisher
  • Gathering market and customer information as input to sales activities
Experience:
  • Customer Service and Account Management background within an office environment
  • Good computer skills required
  • Confident and Professional communicator - the role will involve talking with members from all over the world
  • Experience in contacting businesses on the phone as well as face to face - this does not involve any cold calling.
If you hold the relevant experience and skills and are interested in the role, please submit your details online, or for further information please contact Lesley Freeman or Wendy Wakefield

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