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| Job Location | Lowestoft |
| Education | Not Mentioned |
| Salary | 19,760 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Are you passionate about customer service Do you stop at nothing to ensure the customer is satisfied We are currently recruiting for Customer Experience Consultants to join our contact centre in Lowestoft.We are currently recruiting full time (40 hours per week), permanent, Customer Experience Consultants to join our busy and vibrant Contact Centre in Lowestoft town centre.Our customers are at the heart of everything we do, we are passionate about delivering a world class customer experience to all our customers. As a Customer Experience Consultant, you will be handling customer queries over the telephone, on email and onour web chat service, these can be as wide and varied as questions from customers about their existing bookings all the way through to a relocation if a property is no longer available.This is a fast paced, targeted role in our busy contact centre and no two days will be the same.Youll be speaking with our customers via phone and digital touchpoints, building great rapport and working through any queries or concerns, resolving queries quickly and efficiently from general questions to more complex cases, aiming for first contactresolution.Our aim is simple: to delight our guests, and your aim every day will be to exceed the expectations of our each of our guests, whilst ensuring that we meet process, quality, and legislative requirements.Your passion for our brand and holidays will shine through in all aspects of what you do.Our dedicated Learning and Development team provide full training, guiding and supporting you through our learning modules, so whilst its key that youve worked in some form of customer service role previously, this could be phone based or face to face,or perhaps in retail or hospitality.Our contact centre is a fun and energising place to work and you will be part of Europes largest managed vacation rentals and holiday resorts business! We offer some exceptional benefits too, free car parking, complimentary refreshments to enjoy throughoutyour shifts, Fresh Fruit Fridays, amazing holiday discounts, as well as plenty of social engagements too!
Keyskills :
Communication SkillsCustomer ServiceProblem SolvingTravel Arrangements