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IT L3 Apprentice

QA Ltd
Job LocationLoughton
EducationNot Mentioned
Salary11,000 - 13,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Employer description:Woods Communications was established in 2013 by Danny Woods, further to over fifteen years of experience in the Telecoms industry. Between our team we have a wealth of knowledge, and aim to concentrate this in a way that makes the business areas that wework within easy to navigate for our clients.Overview:We are now looking for an eager candidate to join us as an apprentice.You will have the opportunity to gain on-the-job experience, earn a salary, and receive all your training at no cost to you as you complete a IT Azure Cloud Support Specialist Level 3 Apprenticeship.Salary:£11,000 to £13,000 per annum.Main responsibilities:

  • Answering calls where customers report faults with their phones/routers/connectivity etc.
  • Performing first line troubleshooting on the above calls, and assisting in resolving faults if feasible (once trained).
  • Escalating and logging faults with our remote support team when they need to be checked by the service carrier/provider (BT, Gamma, Vodafone, Microsoft etc.)
  • Once trained, using our support ticketing system and their communication skills to report, monitor and deal with their own workload of fault (and/or provisioning) tickets. Speaking to both suppliers and the clients.
Desired skills and Personal qualities:
  • Excellent eye/attention for detail.
  • Ability to use initiative, and take ownership of their workload.
  • A passion and interest in technology (WAN/LAN, VoIP telephones, networks etc.)
  • Local to us (Loughton, Debden, Woodford, South Woodford, Wanstead, Snaresbrook, Leytonstone, Leyton, Stratford, Epping etc.) would help as its less travel for them.
Being able to drive, and have youre own vehicle would be highly benefical to the position.Entry requirements:The entry requirements for this Azure Cloud Support Specialist programme are as follows:
  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.Find out more here: https://Qualifications/UKQRS/Default.aspxAdditional benefits for working at Woods Communications
  • We have dress down on Fridays.
  • We are a small, but growing company so there is room to progress as we grow, for the right candidate.
  • We always try and have a nice Christmas party where we go out for a meal and some drinks etc., and at times during the year we all go out for lunches etc.
  • Room for the candidate to provide ideas on how to improve tech/support processes for the company, as we are a growing company.
Future prospects:92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.Important Information:QAs apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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