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Customer Service Specialist CSC

Randstad Inhouse
Job LocationLoughton
EducationNot Mentioned
Salary25,125 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Customer Service Specialist (CSC)£25,125Weekly Rotating Shifts Monday - Friday 6:00am - 2:00pm2:00pm - 10:00pmAbbott Rapid Diagnostics is part of Abbotts Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and managementof diseases and other conditions.The position of Customer Service Specialist is within our Rapid Diagnostics business working across the UK. This role requires you to work in line with the standard operating procedures whilst ensuring all KPIs are achieved. The work you perform as partof this role, impacts on our customer experience and will assist to maximise the operational efficiency and effectiveness of Customer OperationsThis job description will be reviewed periodically and is subject to change by management.RESPONSIBILITIES:You are responsible for providing support in customer service functions in order to continue to provide our customers with the very best service possible. To achieve this you will be expected to;

  • Work methodically to ensure that standard operating procedures are followed and that workload is prioritised appropriately to meet agreed SLAs / KPIs
  • Accurately complete all tasks performed which may include but are not limited to;
  • Booking Call Out Collections
  • Processing Chemist on Call
  • Fixed Site and Medical Centre Bookings
  • Results reporting
  • Questionnaires
  • Seasonal payroll
  • Other administrative tasks
  • Provide management KPI reports
You should understand the Key Performance Indicators (KPIs) which directly relate to your team performance and identify ways of improving performance against these targetsBASIC QUALIFICATIONS | EDUCATION:
  • Previous experience within an administrative or customer service role
  • Excellent verbal, written and communication skills
  • A dynamic team player who is collaborative but leads by example
  • IT literate with a good level of experience in Word, Excel & Outlook
PREFERRED QUALIFICATIONS:
  • Proven experience in an administrative or customer service position
COMPETENCIES:
  • Achieve - Be a role model and instilling the values of the organisation, driving the understanding and importance of good customer service in the overall delivery of service to the customer
  • Grow - Complete tasks and other ad-hoc projects that may arise as directed by your Supervisor / Manager
  • Engage - You will be required to communicate with other members of your team to ensure work is completed and prioritized accordingly
    • Develops Talent - Be innovative and suggest ways to help us improve and develop
    • Drives for Results - Monitor and manage changes to demonstrate improvements in KPIs or performance related issues
    • Fosters Collaboration - We have the largest Network of Collecting Officers and you will need to collaborate to ensure customers requests are achieved
  • Focuses on Customers - You will be customer focused with previous experience in working in a busy team.

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