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Client Success Specialist

Job LocationLoughton
EducationNot Mentioned
Salary£30,000 - £33,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

A new opportunity has arisen for an experienced client relationship professional to join an established team.* Excellent prospects to develop to Client Success Manager level* Wide range of benefits including company bonuses and incentives, 25 days annual leave* Fantastic team environment* 3 days office working and 2 days remote working, some flexi-working availableDue to an internal promotion, a new opportunity has arisen for an experienced client relationship professional to join an established team. You will enjoy a busy and varied client facing role, managing projects and prioritising workloads to ensure existingclients are supported daily and new clients are onboarded smoothly. The successful candidate will be a confident account manager, working with European business customers, ideally with sound knowledge of the technology sector.Key duties will involve:* Day to day support of key client relationships* Offering solutions to clients as well as new ideas to ensure accounts always have the correct products and services* Working with sales to pass any leads for existing account growth* Ensuring retention of key client accounts through excellent customer account management* Creating a range of reports and analysis for business customers* Communicating with clients on a regular basis to ensure accounts are monitored and supportedThe ideal candidate will have experience within a B2B client relationship management or account management position. You will have excellent project management and organisational skills, the ability to build long-lasting relationships with key contacts anda proactive approach to work. You will also have the ability to remain calm under pressure, have a passion for the highest level customer service and account management, as well as being able to learn and absorb information. If this sounds like the right challenge for you, call us or apply today!

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