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Vehicle Damage Assessor

Talk Staff
Job LocationLoughborough
EducationNot Mentioned
Salary23,000 - 25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you an experienced Vehicle Damage Assesor looking for a new and exciting opportunityWe are working with a fantastic client based in Loughborough who are growing at a fast rate and are looking to hire an individual that has excellent IT skills, communication skills and has the experience of checking vehicles.To be considered for the role, youll require the following essentials:

  • Excel and IT competent, levels of understanding and confidence in how these IT systems work to adapt to company procedures to enable efficient operations throughout.
  • Ability to check vehicles thoroughly and capture images of damage / recharges building the evidence to support the estimate.
  • An awareness of BVRLA fair wear and tear guide.
  • Ability to communicate to customers and explain the recharges identified to customers, fleet teams & managers.
  • Work load prioritisation to ensure estimates and tasks are completed within the time frame.
Within this position, youll also be:
  • Checking in returned vehicles and defecting areas of concern for recharge and rental purposes.
  • Notifying customers of recharges identified
  • Completing & sending recharge estimates to customers within the SLA
  • Categorising vehicles to a VOR status and placing colour cards inside the vehicle/dashboard to allow yard operatives to organise the vehicle parking
  • Updating vehicle status on IT systems for internal visibility
  • Obtaining costs for parts and repairs with parts suppliers, bodyshops and vehicle conversion companies
  • Organising vehicle repairs with bodyshops or vehicle conversion companies
  • Checking all repairs are compliant with our quality and rental standards
  • Managing vehicles off the road on a shared excel spreadsheet that measure days off road with KPI targets with a goal of maximising fleet utilisation
  • Daily Microsoft Teams calls with internal departments
  • Pro-actively raising concerns or defects found to allow departments to react and fulfil bookings or find alternative options to manage customer expectations
  • Communication within the team to solve problems and react to ensure a high standard of customer service is maintained within the SLA time schedules
Salary & Working HoursSalary is £23,000 - £25,000 dependant on experienceWorking hours are Full TimeMonday-Friday---Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.Talk Staff Recruitment act as an employment agency in relation to this vacancy.See our website for more details and jobs available -http://jobs

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