Project Co-ordinator

Job Description

Project Co-OrdinatorAccess is a leading author of fully integrated business management software. The portfolio spans solutions for ERP, finance, HR, Payroll, warehousing, business intelligence, professional service automation and manufacturing. More than 10,000 UK businesses andnot-for-profit organisations use Access solutions to improve their performance, profitability and drive growth, unlocking their business potential through improved business insight.Vertical focus and industry-specific solutions differentiate Access in the market and templated solutions make for rapid and easy deployments. Using Access software to automate operations, streamline processes and share real-time business information anytime, anywhere, businesses can benefit from significant performance improvements.The RoleReporting to the Head of Projects Office, the role of the Projects Co-ordinator centres on the successful management of the sales handover process and the optimisation of consultant utilisation and billing. The role is largely autonomous and requires self-startersdue to the disparate team structure and the need to work without direct supervision.The role of Project Co-ordinator is primarily, but not solely, office based and is one that requires the individual to provide a liaising function between customers, sales, consultants, Project Managers and Access users.Detailed Objectives / Tasks:To be the first point of contact for a specific set of New Sales personnel, Account Managers, , Professional Services Teams (i.e. all internal key stakeholders) with regards to sales handoversTo review all sales handover documentation for completeness and check for potential implementation issues. Contacting Sales where appropriate to chase for clarification/confirmations. This will require learning a degree of technical understanding of clientenvironments and software systems.To assist in the updating of consultancy diaries using the resource management and workflow systemTo raise the Statement of Works forms and contractual documentation where relevant and ensure customer sign offTo identify the best resource for project and packets of Professional Services work based on skill set, location and availability and book accordingly. To liaise with Clients to manage resource bookings in line with client availability and expectationTo liaise with Project managers and other key stakeholders to assist in the Project of their projects on similar lines.To liaise with consultants to assist with problems off and on site in relation to bookingsUpdating the company libraries with relevant booking informationTo maximise Consultant utilisation through active management of white space and Buffer daysAttend Project Office Team Meetings as requiredAttend Sales and consulting meetings as required - Occasional overnight stays may be required.To assist in the production of monthly reportingTo work in accordance with the companies policies and proceduresAd-hoc duties as required.Key Performance Targets:To assist on the required company targets of 75% consultant utilisation across the companyMonthly Handover completionServices Order BacklogTo ensure all Client billing as quickly as possible with a month end deadlineTo administrate the management of FOC days being delivered and update systems accordinglyCustomer Satisfaction (NPS)Personal QualitiesExcellent communication skillsExcellent organisational skillsAbility to forward planExcellent decision making skillsAble to work aloneSelf motivatedResilienceExcellent knowledge of Microsoft Office ApplicationsAble to Problem SolveExperience of organising, prioritising and completing work to high standard and to tight deadlinesExperience of working in a team environment and showing the ability to form effective working relationshipsSkills and ExperienceBe comfortable managing and coordinating multiple internal and client project resources Have natural ability for customer relationship building and influencing internal stakeholdersHave a sufficient level of technical ability and knowledge to be able to understand the proposed solution and translate that into a joined-up vision to the Client and the Consulting team.Broad Experience in an IT Software customer facing roleCommercially aware with an understanding of the drivers of commercial performance in a business environmentAbility to think at a divisional level whilst achieving results in immediate area of responsibilityAbility to think creatively and problem solve whilst achieving results in immediate area of responsibilityThe ability to adapt to a changing business and market placeAbility to think creatively and exploit opportunitiesThe ability to plan, prioritise and work on several tasks/projects at once.Excellent communicator able to communicate at all levels up to Director and adopt a flexible & consultative approachProactive, works at pace, goal orientated with a strong delivery/milestone focusWorks well on own initiative and as part of a high performing team Flexible and adaptable with an ability to work in a small team with strong communication skills and willingness to work with other/provide cover/support duringOtherTo work in accordance with the companies policies and proceduresAny ad-hoc dutiesKnowledge of Salesforce and Resource Management systems is desirable but not essential