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| Job Location | Loughborough |
| Education | Not Mentioned |
| Salary | £28,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
THE OPPORTUNITY: Macildowie are currently recruiting for a Customer Service Administrator working for a business based in Shepshed. The role will be to provide effective Technical support to a network of distributors, staff and end users. This is a permanent full time position, office basedTHE ROLE & YOUR RESPONSIBILITIES: Prioritise and process customer queries and requests submitted by telephone, email or live chatBe the main point for technical advice for all stakeholdersWork with the wider customer services team to deliver technical advice and solutionsProgress and chase all warranty queries whilst keeping the customer informed throughoutEnsure all administration is completed to a high levelUse our internal database systems and technology to deliver great and accurate customer serviceAd hoc projects as assigned by Customer Service ManagerCarry out any other reasonable tasks as requiredEnsure the Company position is robustly explained to customersImplement the Company returns and warranty processesIdentify and highlight opportunities to enhance the Customer ExperienceStrive to achieve outcomes that are mutually understood by the Company and the CustomerEXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE: After sales experienceStrong customer service skillsStrong administration skillsAbility to work accurately under pressure and meet deadlines High degree of attention to detail Good IT skills with good working knowledge of Microsoft Office / Windows Enthusiasm & an excellent team player Excellent telephone manner with the ability to communicate effectively Skilled at managing difficult messages to customers and dealing with customer responsesPlease put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidatesthere is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We cant provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majorityof the regions premier employers. To search for all of our live jobs please visit us at macildowie.com.