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Customer Experience Coordinator

British Gypsum
Job LocationLoughborough
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

This is an exciting opportunity for an experienced individual to join our passionate and knowledgeable Customer Experience Team as the Customer Experience Coordinator. This exciting role will see you at the forefront of customer understanding and insight, utilising great stakeholder management skills to support the business in delivering consistently great customer experiences.How will you support usThe Customer Experience Team have a vital role in shaping the voice of the customer programme at British Gypsum. They take customer feedback and turn this into actionable insight that enables the business to understand what our customers think and feel about our products and services and use this insight to drive continuous experience improvements.In the role as Customer Experience Coordinator you will;

  • Represent the voice of the customer at British Gypsum by engaging and influencing stakeholders
  • Lead cross functional projects that support the business vision and mission, whilst improving the overall Customer Experience
  • Support the Customer Experience Manager in the delivery of the customer measurement strategy to ensure we have the right listening posts in place to derive insight
  • Build a good understanding of our customers and their needs through analysing feedback sources, performing customer visits and engaging internal stakeholders
  • Share customer narratives across the organisation which could include regular and ad hoc reporting and customer events
    • What kind of person are we looking for First and foremost, we always want to recruit talented people that align well with our values and way of working; we innovate, we collaborate, were agile, we act with entrepreneurial spirit, and were supportive of and close to our customers. Does this sound like youFor the Customer Experience Co-ordinator role specifically it is important that you have:
  • Experience of working with customers is essential
  • Proven analytical skills and the ability to spot trends and themes from data and feedback
  • Proven digital skills including different software packages utilised across personal and professional use
  • Knowledge of research methodologies and a desire to learn more
  • Great stakeholder management skills are highly desirable
    • Who are Saint-Gobain Saint-Gobain was founded in 1665 to deliver a world first - the production of glass on an industrial scale. We have continued to adapt and grow through providing innovate ideas, services and products to our customers. 350 years later we have a presence in 67 countries and employ 170,000 people worldwide. The UK & Ireland is home to over 30 of the most well-known and respected businesses within the construction sector including: British Gypsum, Jewson, Weber, Graham and Glassolutions.You are applying to work with British Gypsum this is one of more than 30 fascinating Saint-Gobain businesses that operate within UK and Ireland. Regardless of which business you join, you will be welcomed into a professional and warm environment, where we value all of our employees equally and have a strong focus on their health, safety and wellbeing at all times.Our Ambition as a business At Saint-Gobain, our goal is to Create great living places and improve peoples daily life. We design, manufacture and distribute materials and solutions, which are key ingredients in the wellbeing of each of us and the future of all. They can be found everywhere in our living places and our daily life: in buildings, transportation, infrastructure and in many industrial applications. They provide comfort, performance and safety while addressing the challenges of sustainable construction, resource efficiency and climate change.Do you want to be part of this vision Click apply, we would love to hear from you.

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