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Job Location | Loughborough |
Education | Not Mentioned |
Salary | Salary negotiable |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time or part-time |
Customer Care Coordinator**Previous Care Coordinator / Health & Social Care Administrators required****This role would be 3 days in our Loughborough office & 2 days working from home**About you:Have you been working long hours in the care sector and looking for a change OR Have you worked as an administrator/coordinator in the Health and Social Care sector We may have a role for you.We are looking for warm, friendly and professional colleagues who want to deliver an exceptional customer experience. The successful candidates will have come from a background in care with strong communication skills and a can-do approach. Most of all, youllbe passionate about understanding customer needs and helping resolve their queries over the telephone, via email and chat.Previous experience of delivering great customer service & experience of supporting the care industry would be essential. You will work 37.5 hours per week, Monday to Friday between the hours of 8:00am and 6:00pm.What are we all aboutAt Access we love software and how technology never stays the same. Its this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more.Were passionate about helping our customers stay one step ahead of the challenges facing their industry and business. Thats why over 1 million users and over 10,000 organisations rely on Access software to help their organisation thrive.Day-to-day, you will:Provide high-level customer service and product support via chat, telephone or email.Help our customers with questions and allow them to get the most out of our software by resolving their queries in accordance with our Milestones (SLAs)Maintain our case management system to a high level of accuracy, ensuring all queries are recorded, solved or escalated, as appropriatePromoting the online Access Customer Success Portal, including helping customers registerEnsure that the quality of the support meets The Access Customer Service standards by delivering against and exceeding your objectives.As a well-rounded Customer Care Coordinator your Skills and Experiences likely include:Background/experience in the care sectorGood communication skills. You are a confident, clear and warm communicator with a flexible and constructive approach to customers and to the team alike.Knowledge of Access People Planner or Access Care Planning (formerly Mobizio) would be a benefit, however general knowledge of care rostering systems would be considered.Flexibility and pragmatism, an ability to self-plan and respond to shifting priorities.The ability to act as a role model for best practice and actively promote a positive working environment. You deliver value to the business, effectively, efficiently and to a high standard.You remain calm and professional when handling challenging queriesHave Enthusiasm in busy periods and ability to work in a teamWhat does Access offer youWe are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get:A Competitive SalaryGiving Back/Charity daysQuarterly Socials6 weeks Sabbaticals (after 6 years of service)The Access Group Big Break: our all-expenses paid holiday to SpainBecome part of our amazing Access family!Looking for different positions