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Account Manager & Customer Care Advisor

Vacancy Filler Limited
Job LocationLoughborough
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Are you a proactive Account Manager that thrives on interaction with clients and providing a premium serviceAre you looking to be part of a market leading EdTech companyDo you have the thirst and drive to be part of the team that supports our innovative productsWeduc brings the latest communication technology into the education market. With our recent expansion, we are looking for an enthusiastic individual currently working as an account manager in the educational space, to join our growing technology company to support our SaaS mobile and web-based applications.As an Account Manager/Customer Care Advisor you will:

  • Act as primary point of contact for our customers and rapidly build trusting rapport
  • Be responsible for managing and delivering customer training
  • Turn each launch customer into advocates of Weduc
  • Build adoption and retention of Weduc and our other products
  • Identify and deliver upsell opportunities
  • Manage client and key stakeholder’s expectations
  • Work as part of a three-tiered support team handling customer queries and answering calls
  • Provide feedback on the general usability and quality of our new features to our product manager and development teams
  • Take ownership forimproving our approach to account management
    • Skills & Experience Desired:
  • Have a minimum of 2 years’ account management and customer service experience,ideally within the education or EdTechsector
  • Excellent standard of written and oral communication skills
  • Proven ability to successfully train customers on the use of a product and be a confident presenter
  • Find it easy to learn how to use new products and features
  • Experience of managing and delivering product communication to customers via many mediums, such as webinars and user groups
  • Excellent organisation skills
  • Familiaritywith educational productssuch asbut not limited to, SchoolComms, Teachers2Parents, ParentPay, or similar school communication solutions
  • Experience withCapitaSIMS or other SchoolManagement Information Systems
  • Can-do attitudewith a desire toimproveand shape our customer care
  • Able to manage workload andprioritisetasks within afast-paced environment
  • Ability to take initiative, with a self-drive attitude whilst working with the wider team
    • Weducis used by over a millionpeople worldwide. Thekeyto the company’s successis the strongrelationships that we build withourschoolsand thepassion of theteam behindthe product.Our remoteworkingmodel allows for a flexible and safe working experience from anywhere within the UK.There is also theoption towork fromour Loughboroughoffice,in Leicestershire,if desired.What we offer:
  • A highly competitive salary
  • Career Progression
  • 23 Days Holiday (Plus Bank Holidays)
  • Pension Scheme
  • Regular Company Events
  • Employee Perkbox Rewards
    • If you have the skills, experience, and drive to join ourfun, vibrant and energeticcustomer care team as an Account Manager/Customer Care Advisor, then please upload your most recent CV today, as we would love to hear from you.

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