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Account Manager

Vacancy Filler Limited
Job LocationLoughborough
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you a proactive Account Manager that thrives on interaction with clients and providing a premium serviceAre you looking to be part of a market leading EdTech companyDo you have the thirst and drive to be part of the team that supports our innovative productsOur client brings the latest communication technology into the education market, and we are looking for an individual that will be committed to our mission of simplifying the challenges of communication in schools. We are looking for an innovative, individualthat is currently working as an account manager in the educational space or a school/trust administrator with proven experience in a similar role, to join our growing technology company to support our SaaS mobile and web-based applications. The role will primarilyfocus on account management but will also require elements of training.As an Account Manager you will:

  • Act as primary point of contact for our customers and rapidly build trusting rapport
  • Deliver customer training when required
  • Turn each launch customer into advocates of our client.
  • Build adoption and retention of our client and our other products through regular customer communication
  • Identify upsell opportunities
  • Manage client and key stakeholders expectations
  • Work as part of a three-tiered support team handling customer queries and answering calls
  • Provide feedback on the general usability and quality of our new features to our product manager and development teams
  • Take ownership forimproving our approach to account management
Skills & Experience Desired:
  • Have experience of account management and customer service within the education or EdTechsector
  • Excellent standard of written and oral communication skills
  • Proven ability to successfully train customers on the use of a product and be a confident presenter
  • Find it easy to learn how to use new products and features
  • Experience of managing and delivering product communication to customers via many mediums, such as webinars and user groups
  • Excellent organisation skills
  • Familiarity with educational products such as but not limited to, SchoolComms, Teachers2Parents, ParentPay, or similar school communication solutions
  • Experience with Capita SIMS or other School Management Information Systems
  • Can-do attitude with a desire to improve and shape our customer care
  • Able to manage workload and prioritise tasks within a fast-paced environment
  • Ability to take initiative, with a self-drive attitude whilst working with the wider team
Our client is used by over a million people worldwide. The key to the companys success is the strong relationships that we build with our schools and the passion of the team behind the product.Our remoteworkingmodel allows for a flexible and safe working experience from anywhere within the UK.There is also theoption towork fromour Loughboroughoffice,in Leicestershire,if desired.We are a progressive company and looking to do what we can for our employees. What we currently offer is:
  • A competitive salary
  • Career Progression
  • 25 Days Holiday (Plus Bank Holidays)
  • Pension Scheme
  • Regular Company Events
  • Employee Perkbox Rewards
If you have the skills, experience, and drive to join our fun, vibrant and energetic customer care team as an account manager, then please upload your most recent CV today, as we would love to hear from you.

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