Housing Solution Officers

Job Description

No day the same. Making positive change!As part of our ongoing support to our residents and businesses due to COVID we have a number of roles available.South Norfolk and Broadland Council have an exciting opportunity for Housing Solution Officers to join the teamworking within Thorpe Lodge, Thorpe St Andrew, Norwich with travel to South Norfolk House, Long Stratton as required. We have full and part-time opportunities available, on a fixed term contract for up to 12 months in return for a competitive salary of circa£26,493 pro rata per annum.What’s in it for you as our Housing Solution Officers …Our package includes:- 25 days holiday increasing to 28 days after 5 years service plus bank holidays (pro-rata for part time employees)- Opportunity to work your hours flexibly to improve your work life balance (where operationally possible)- Employer pension contributions of 15% with the option to make additional voluntary contributions- Access to our One Team Rewards scheme including discounts in high street shops and restaurants, employee assistance programme and car lease scheme – with more to come!- Payroll giving scheme- Regular reviews with your line manager, develop a personal development plan, as well as opportunities to undertake training- Compassionate leave and sickness entitlement for times of need- Support towards volunteering days in the community and encouragement to be involved with fun activities to raise money for local and national charitiesRole Snapshot… Do you like helping people and working as part of busy team Do you want to make a real difference in people’s lives, addressing housing issues and helping prevent homelessness Then read on...What you could be part of…Exciting opportunities have arisen at South Norfolk and Broadland Council to be a part of our excellent Housing and Benefits Team. We are seeking Housing Solution Officers to provide best-in-class housing advice to our residents, conduct statutory homeless assessments, undertake homeless prevention and relief work and to help customers access appropriate accommodation from a wide range of options, including social housing through our housing register.Responsibilities of our Housing Solution Officers:- Providing a comprehensive housing options service to customers- Preventing and relieving homelessness within the framework of the Homelessness Reduction Act- Managing applications to our housing register and undertaking statutory homeless investigations- Helping to arrange temporary accommodation when needed- Prioritising and managing a complex caseload, whilst managing the day-to-day demands in a busy and pressurised environment- Working with a wide range of partner organisations and housing providers to secure the best possible outcomes for our customersWhat we’re looking for in our Housing Solution Officers:Highly organised, tenacious and resourceful individuals with significant experience of working in a housing or other advice environment who will provide a comprehensive and empathetic housing options service to customers and have a thorough understanding of the legal and regulatory framework underpinning housing.The ideal candidates will be great communicators who are driven to make a difference using exceptional analytical and critical reasoning skills and will be able to demonstrate strong negotiating, influencing and advocacy skills.You will need…- 5 GCSE’s A – C grading, including maths and English or equivalent to demonstrate numeracy and literacy- A full driving licence- To be a highly organised and resourceful individual, with experience of working in a housing or other customer outcome-focused environment- A thorough understanding of the legal and regulatory framework underpinning housing and homelessnessIf you feel you are the right candidate for the role as one of our Housing Solution Officers then please click ‘apply’ now, we’d love to hear from you!Closing date: 15 December 2020 or when sufficient applications have been receivedInterview date: week commencing 21 December 2020Please note that this post is subject to a satisfactory criminal record check.