| London Jobs |
| Manchester Jobs |
| Liverpool Jobs |
| Nottingham Jobs |
| Birmingham Jobs |
| Cambridge Jobs |
| Glasgow Jobs |
| Bristol Jobs |
| Wales Jobs |
| London Jobs |
| Manchester Jobs |
| Liverpool Jobs |
| Nottingham Jobs |
| Birmingham Jobs |
| Cambridge Jobs |
| Glasgow Jobs |
| Bristol Jobs |
| Wales Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Long Eaton |
| Education | Not Mentioned |
| Salary | Competitive salary |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Luxury clothing brand and manufacturer is recruiting for an experienced Customer Service Advisor. Your role is essential in providing an excellent shopping and service experience. Part of a team to ensure accurate, on time and safe delivery of all orders,as well as driving sales and answering customer enquiries via phone, email and live chat. Customer satisfaction is a priority at all time. Customer Service AdvisorThe Job OutlineProvide excellent customer service is a pivotal part of this role. You will place orders, process exchanges and refunds, and answer any questions all in a prompt, courteous and efficient manner.You will communicate with customers via the phone, email, live chat.Work with the warehouse can carriers to ensure that the customer has the best delivery experience.Aid with the supervising and maintaining of the customers online shopping journey, ensuring imagery, descriptions, FAQs and content are correct.Look to where at all possible establishing long-term relationships with key customers based on data about their preferences, behaviours and purchases.Fraud checking and processing all orders that come through the website.Process returns and refunds in a timely manner.Confidently liaising with members of the team from other departments, including merchandising, marketing, production and store retail staffCustomer Service AdvisorThe Person SpecificationProven track record of working effectively and efficiently within a Customer service or ecommerce environment.Experience with an online luxury retailer would be beneficial.Good administration and numerical skills.Excellent IT skills, including Outlook and Microsoft.Experience with using Zendesk.Passionate about your work with a can-do attitude.Excellent verbal and written communication skills.Well organised, systematic and logical.Highly motivated with a disciplined approach to problem solving.Please apply with your updated CV to quoting our reference: 12406AA.If the email address is not displayed in this advert, then please contact People Marketing directly on quoting the job reference number, and we shall supply you with the correct address.We regret that due to the high amount of interest that we receive for each of our vacancies, if you do not hear from one of our consultants within 5 days then unfortunately you have not been shortlisted for this role.Please continue to check our website for any other roles which may be of interest.