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Customer Service Advisor

National Express
Job LocationLondon Stansted Airport
EducationNot Mentioned
Salary24,150 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

We have a fantastic fulltimeopportunity for a Customer Service Advisor to join our team inStansted. This full time role willwork shift patterns including weekends and bank holidays. Occasional working overtime to meetbusiness demands.As a Customer Service Advisor you will use your customer service experience to deliver exceptional service to our customers in line with the vision and values of National Express.With knowledge gained about our services and using your own initiative, the ideal candidate will be answering customer queries, guiding them to their location and ensuring our high standards of health and safety are continually met.Presenting a positive, professional attitude you will provide assistance to all customers and work collaboratively with colleagues throughout the business acting as a role model and brand ambassador at all times.Working in a fast paced coach station will involve standing and/or sitting for long periods of time while you meet our customers at the beginning or end of their journey.Successful applications will be invited to attend an onsite assessmenton Tuesday 24th January.What youll do...

  • To consistently deliver an excellent standard of customer service providing support and assistance to customers, colleagues and driver teams, including [where applicable] accurately communicating information on service updates and disruption.
  • Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role adhering to the Financial and Cash Policy
  • Assist in the training and development of peers and promote Department of Heath rules to maintain a safe working environment
  • Promote a cohesive, empowered and engaged working environment
  • Carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department
What we offer in return for your hard work and commitment
  • 22 paid days annual leave
  • Free nationwide National Express coach travel for you and a nominated person, and 50% discount for friends and family*
  • A free smart comfortable uniform
  • A company pension
  • Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
  • Exclusive benefits and savings from thousands of the UKs largest retailers and service providers
  • Endless opportunities for progression within the business
*Terms and conditions applyWe reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date. Things to note... National Express has a very high focus on health and safety and as a result operates a strict Drugs and Alcohol Policy which is applicable to all employees.Drug and Alcohol testing iscompleted as part of the assessment process as well as random checks during employment according to the policy.

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