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| Job Location | London |
| Education | Not Mentioned |
| Salary | Competitive salary |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time or part-time |
Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.This role is based on annualised hours, where the amount of hours you work each monthmay vary, however your salary will be paid in 12 equal instalments over the year. The salary advertised is pro-rated to the part time hours.We expect the working hours to be around 30 hours a week but with shorter working days in the winter due to the propertyclosing earlier. This role will also include regular weekend shifts. The salary advertised is pro-rated to the part time hours.What its like to work here Knole is a stunning property which boasts a 1000 acre deer park, historic showrooms with a world-classcollection of paintings and furniture, sprawling courtyards, gatehouse tower and conservation studio. We are passionate about caring for this wonderful property and visitors are at the heart of all we do.We are a busy team, who like a challenge and work ata fast pace. We work collaboratively with each other and the wider property and were hands on and work together to get the job done.What youll be doing As the largest conservation charity in Europe we work hard to raise funds, so that we can continue tocare for all the heritage in our trust. Visitors are a vital part of what we do, so youll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, its your role to ensure that thewelcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.Youll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engageour supporters is key. Working with our spirit of place youll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.Youll deliver high standards of presentation at the property, and ensure all our communicationswith our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property. Please provide details in your CV as to how you demonstrate the below requirements.Were looking for someone who has: An empathetic,understanding and adaptable approach to different peoples needs, with a passion to deliver the highest standards of customer care. Proven experience of working to measurable targets Good team working skills - flexible and adaptable and willing to grow experienceand skillset across several different operation aspects of the property Great people skills Strong written, listening and verbal communication skills A well organised approach and able to work with minimum supervision