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Web Customer Support Executive

Job LocationLondon
EducationNot Mentioned
Salary22,000 - 28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

One of the fastest growing PropTech companies in the UK, with double digit year on year growth, this is your chance to join a SaaS business with a very bright future! We are looking for great people to fill the role of Customer Support Executive. We arelooking for the personal attributes of drive, an eagerness to learn and, above everything else, a tireless pursuit of quality and excellence.This is a great opportunity for the right person to take on a challenging new role, and to be involved in the development of the company. The role will be based in London and we also have a Development Team based in Brighton, where this role may travel to onoccasion.RoleThe role is part of the Client Services Division of which the primary purpose is to keep our customers satisfied and delighted. The Customer Support Executive role will initially be part of a remote team of 4 Customer Support Executives all managing ticketsthrough FreshDesk (so exposure to this system will be a definite benefit) and solving customer issues through our own in-house bespoke CMS systems.Responsibilities

  • You will be responsible for inbound queries from clients, either working on the Helpdesk to ensure we deliver exceptional customer service to our clients
  • Demonstrate exceptional attention to detail when communicating with clients
  • Your experience will contribute knowledge and understanding of best practices for Customer Support.
  • Help to improve company systems.
  • Document, track and monitor tickets/tasks
Candidates Will Have The Following Experience And Attributes:
  • A primary focus on quality.
  • Demonstrable experience of delivering with quality within a technical Customer Support Team.
  • Excellent interpersonal and communication skills
  • Knowledge of CSS and HTML
  • Excellent working knowledge of up-to-date desktop applications especially FreshDesk
  • Strong organizational skills and ability to multitask in a small business Environment
  • An aptitude for problem solving and strong attention to detail
  • The ability to work effectively and efficiently in a remote environment.

Keyskills :
CSSHTMLOrganisational SkillsProblem SolvingTechnical Support

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