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Warehouse Assistant

EcoAir
Job LocationLondon
EducationNot Mentioned
Salary£17,000 - £18,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

We are buzzing and forward-thinking company who can offer a very supportive and friendly working environment. We have experienced continuous growth over the years, as we all share the same values of being dependable, dynamic, respectful, professional and fun. This is what gives us the great working culture.We are looking for an enthusiastic individual who has been working in a warehouse environment and is looking for progression to a customer support to process orders and deal with customers’ enquiries.Responsibilities and Duties:

  • Providing exceptional customer service by orders and support enquiries over the phone and email as well as processing them with accuracy and timeliness
  • Identifying and assessing customers needs to achieve satisfaction
  • Providing customers with expert help and advice
  • Raising quotations and sales proposals
  • Following up customers
  • Ordering materials from suppliers
  • Informing clients of unforeseen delays and problems
  • Responding to complaints from customers and give after-sales support when requested
  • Looking after show room
  • Warehouse and workshop duties
  • Sales order processing i.e. calling email / call warehouse for dispatch
  • Liaising with internal departments and customers on a day to day basis regarding general queries, product availability etc.
  • Assisting in the preparation and organizing of promotional material or events
  • Other ad hoc administrative duties
  • Communication with customers on the status of their order and service by telephone and email
  • Communicating with the other departmental teams, multiple warehouses, couriers etc
    • Qualifications and Skills
  • Excellent customer service skills
  • Very strong communications skills, both written and verbal
  • A positive and can-do attitude
  • Team player
  • Friendly, patient and able to work in a fast-paced environment
  • Attentive to detail
  • Problem solver
  • Experience in a similar role and market knowledge would be highly advantageous
  • Experience in warehouse is a must.
  • Good competency in the use of IT including Microsoft Office (Word, Excel, Outlook and) and Sales Order systems.
    • OpportunitiesFor the right candidate, progression in the company can be swift for the right candidate who can demonstrate initiative, can-do attitude, inquisitiveness and responsibility.This is a full-time position is based in Neasden, Wembley 7 mins walk from Neasden station. Hours are 40 hours per week, from Monday to Friday between 9:00 am and 6:00 pm Required skills
  • Administrative Duties
  • Communication Skills
  • Customer Service
  • Microsoft Excel
  • Warehouse Management

    • Keyskills :
    Administrative Duties Communication Skills Customer Service Microsoft Excel Warehouse Management

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