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Voice Ops Lead

Morgan McKinley
Job LocationLondon
EducationNot Mentioned
SalarySalary not specified
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Job Responsibilities:

  • Lead the Regional Voice Operation Team globally
  • Provide support expertise to internal and external stakeholders and Business partners in relation to the Bank Communications & Collaboration Voice Service Operations.
  • Implement proactive monitor solutions and troubleshoot issues pertaining to Unified Communication and legacy Voice infrastructure
  • Work closely with Engineering team to adhere with the Global Engineering standards for Unified Communication and Voice Infrastructure Services.
  • Drive the resolution of complex technical issues working across the domain to ensure that services owned are responded and addressed in timely manner.
  • Call out when Severity issues escalate
  • Work cohesively with other members of the Collaborations and Communication Operations MT to drive service excellence.
    • Requirements;
  • Deep knowledge of Voice Technology products and solutions available in the market
  • Relevant experience to manage and support Global Voice Infrastructure Solutions; Unified Communications & Collaboration, Voice Systems, Video Recording, Audio and Video Conferencing technologies, Voice Infrastructure Monitoring tools, Telephone Expense Management System, Session Border Controller
  • Hands-on experience on some of the well-known Voice products and solutions like Avaya, Cisco, Microsoft, Polycom
  • Good understanding of ITIL Service Management Process.
  • Good understanding of Project Management framework and delivery process, Microsoft AD, DNS, Exchange and Virtualization Technologies, Networking Technologies (CCNA/CCNP/CCIE equivalent qualification an advantage), Video Conferencing Technologies Including Cisco/Polycom/Microsoft/Avaya
  • Understanding human centric design methodology for Service Operations and Project delivery
  • Firewall Traversal solutions including Cisco/Polycom/ Oracle SBCs to understand communication flow
  • Bachelors Degree in engineering, Information Technology or equivalent.
  • Relevant voice products certifications
    • Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

    APPLY NOW

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