Visitor Operations & Experience Manager

Job Description

SummaryWe are pleased to announce that we are currently recruiting for a Visitor Operations and Experience Manager to join the team at Hughenden Manor. Do you have a Proven track record of planning, leading and delivering a culture of exceptional customer service within a charitable sector and are able to demonstrate strong leadership skills including coaching, team development, motivation, communication and setting strategic direction, then please read on.What its like to work hereThe country home of Victorian Prime Minister Benjamin Disraeli, Hughenden Manor is an impressive red brick mansion surrounded by rolling parkland. The team manages a visionary visitor experience, which has won awards for its forward-thinking approach to display and storytelling. Hughenden Manor is situated a short distance from High Wycombe and local transport links are excellent.Perched on a hilltop, the country home delivers historic vistas of the surrounding woodland and valleys that come into their own. Its tree-filled pleasure gardens are a mosaic of colour, with the rich golds and reds of the beech trees contrasting to the lush evergreens. What youll be doingYou will be involved in all elements of business development, in particular responding to audience insight to improve and develop an offer, inspiring others with a passion for nature, culture, art, heritage and the outdoors and using the team to help deliver and implement your plans.The ability to work and influence across all departments will be critical to your success. This role will require you to be a member of the Property Leadership Team, helping to strategically build our visitor business over the years ahead. This role is also operational as well as strategic and will require you at times to be part of the Duty Management Team.Having an understanding and experience of managing health and safety and compliance elements of running a visitor attraction will also be an essential part of the role.Please see the role profile attached for more information.Who were looking for The minimum criteria required for this role is Operational Experience in visitor operations, visitor experience and/or customer service delivery in a large and busy heritage or visitor attraction Good knowledge of drawing on audience research, data and trends to inform visitor programming, experiences and operations Strong leadership skills including coaching, team development, motivation, communication and setting strategic direction Proven track record of planning, leading and delivering a culture of exceptional customer service Track record of success in business development, in particular responding to audience insight to improve and develop an offer, inspiring others with a passion for nature, culture, art, heritage and the outdoors.The packageBenefits for working at the National Trust: Flexible working whenever possible Free parking at most locations Discounts in high street stores, cinemas, National Trust properties and cafes. Free entry to our properties for you, a guest and your children (under 18) Generous annual leave Subsidised health cash plan Free 24-hour support service Substantial pension scheme of up to 10% basic salary Training & Development tailored to you Up to 5 days of paid volunteering for you.